Customer Service Agent - Air Freight

Customer Service Agent – Air Freight

Apply with Alaska Airlines to become a Customer Service Agent (CSA) in a warehouse environment, assisting customers with cargo needs such as answering inquiries, computing cargo rates, initiating and completing cargo bookings, and performing security screenings. This union‑represented position ensures safe and efficient handling of freight operations.

Key Duties

• Assist customers with shipping needs (answer inquiries, compute cargo rates, initiate and complete bookings)
• Process airway bills
• Provide cargo rates and tracking information to customers
• Perform computer and paperwork tasks
• Carry out duties as directed by management to ensure complete customer satisfaction

Job‑Specific Experience, Education & Skills Required

• A minimum of 2 years of customer service or community service experience
• Excellent verbal and written communication skills
• Typing speed of at least 25 WPM
• Participation in paid training
• Capability to consistently lift 50 lbs
• Ability to bend, stoop, squat, reach and grasp
• Willingness to work non‑traditional shifts (nights, weekends, holidays)
• Knowledge of or ability to learn a computerized cargo system
• Adherence to set procedures in a fast‑paced environment
• Proficiency in English
• High school diploma or equivalent
• Minimum age of 18
• Authorization to work in the U.S.

Starting Rate

USD $20.58 per hour.

Total Rewards

• Free stand‑by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well‑being programs including medical, dental and vision benefits
• Generous 401(k) match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

Airport SIDA Badge Requirements

Employees working at an airport or maintenance hangar must obtain and maintain an SIDA badge issued by the airport authority. Failure to meet SIDA badge requirements will result in termination.

Equal Employment Opportunity Policy Statement

Alaska Airlines, Hawaiian Airlines and Horizon Air comply with all applicable federal, state and local nondiscrimination laws, ensuring equal opportunity in all terms, conditions and benefits. We prohibit discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Government Contractor & Department of Transportation (Use the "Apply for this Job" box below). applicants may be subject to pre‑employment drug testing per DOT regulations. Failure to complete testing or a positive result will render the applicant ineligible for employment, and any offer will be withdrawn.

Apply by 7:00 PM Pacific Time on 1/16/2026

Employment Type

Full‑Time, Non‑Exempt, Regular.

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