Medical Front Desk Administrative Specialist II

As a Front Desk Administrative Specialist II be a dept at working as a member of a team and be a strong problem solver
, comfortable making decisions within the scope of the role.

• Administrative
  
  Experience:
  
  A minimum of 2 years in an administrative role is required.
• Technical/Clerical
  
  Skills:
  
  
  • Proficiency in Microsoft Office 365
    .
  • Ability to create, update, and maintain medical records/charts according to policy.
  • Skill in data entry into medical charts, TREATS, and other systems (which may include complex text and numbers).
  • Ability to collect, organize, and file paperwork and charts
    .
  • Assisting with medical records purge, archiving
    , and conversion/implementation of EHR
    .
  • Experience with indexing and scanning documents into EPIC
    .
  • Utilizing Windows-based and other software to register clients, determine medical coverage/eligibility, schedule appointments
    , and generate client encounter and billing reports
    .
  • Processing civil surgeon requests
    .
  • Monitoring EDN notifications
    , printing forms, and tracking data.
  • Performing weekly chart audits in Info Linx.
  • Opening, sorting, reviewing, and distributing program mail and correspondence
    .
  • Tracking and monitoring patient x-rays
    .
  • Coordinating pharmacy requests and patient medication collection.
• Customer Service
  
  Skills:
  
  
  • Responding to inquiries from clients and providers regarding public health services.
  • Providing clinic and program information that requires limited interpretation of established policies and procedures.
  • Greeting, screening, and triaging clients in person and on the telephone through established clinic systems.
  • Monitoring client flow in the patient waiting area
    , which may involve dealing with sensitive or potentially volatile situations.
  • Assisting clients with complaints and following up on concerns.
  • Informing patients of their rights and responsibilities
    .
  • Assisting clients with completing patient registration and consent forms
    .
  • Ascertaining client's referral needs (like medical care and insurance coverage) and assisting with related paperwork.
  • Understanding, determining, and explaining client’s complex insurance coverage and billing/payment policies and procedures.
  • Proficiency in customer service internal and external, including providing clear, timely, and helpful responses to information requests in person, by phone, and in writing.
• Scheduling and Coordination
  
  Skills:
  
  
  • Scheduling and processing a high volume of daily client appointments
    , determining appointment type with providers.
  • Monitoring and adjusting client and provider schedules
    .
  • Making appointment reminder calls
    .
  • Scheduling transportation (Hopelink, private taxi) and interpreters for clinic appointments.
  • Assisting patients in navigating the hospital
    .
  • Participating in team and program meetings and helping to implement clinic flow adjustments, program changes, and methods to improve efficiency.
• Organizational and Time Management
  
  Skills:
  
  
  • Proficient in planning and organizing a large volume of administrative tasks
    .
  • Ability to establish work priorities
    .
  • Able to manage time and multiple priorities effectively
    .
  • Skilled at flexing activities with business needs while managing time and completing projects within designated time frames and deadlines.
• Adaptability and Problem-Solving:
  • Able to be adaptable to rapid change
    .
  • Comfortable making decisions within the scope of the role
    .
  • Able to work effectively under tight timelines and with high profile projects.
  • A strong problem solver
    .
• Physical Requirement: Able to lift up to 25lbs
  .

Additionally, the position is part of a clerical team, so the ability to be cross-trained to fill in for other clerical positions and potentially train other staff on the duties performed is also important.

Duration: 2.5 months till 8/31/2025
Pay rate: $26.09

Location:

Downtown Seattle