Appraisal and Repair Administrator

The Appraisal and Repair Administrator is a vital member of the Appraisal and Repair team.

• Client Relations:
  Serve as the primary point of contact for Zale's, Kay's banners, and other clients, ensuring a positive initial impression level setting expectations.
• Communication Management:
  Efficiently manage the SSW Appraisals voicemail queue and oversee correspondence between stores and Appraisers to address concerns or queries.
• Record Keeping:
  Update and maintain accurate customer appraisal records in relevant databases.
• Supplies Management:
  Monitor and manage stocks of appraisal collateral, ensuring critical supplies are always available.
• Team Support: to ensure seamless operations, provide necessary support to colleagues and team members.
• Problem Solving: collaborate with Appraisers and other relevant parties to resolve issues promptly.

• A minimum of 2 years of experience in the jewelry industry is desirable.
• At least 4 years of experience in a customer service role.
• Proficiency in MS Office Suite and comfortable with technology.
• Exceptional communication and interpersonal skills.
• Demonstrated organizational and leadership capabilities.
• Well acquainted with office management processes and fundamental accounting principles.
• Minimum education of a high school diploma. A BSc/BA in office administration or a related field will be considered a plus.
• Accredited Jewelry Professional (AJP) certification will be an advantage.

The hourly range for this opportunity is $22.00 - $25.00. Final pay rate shall be determined and is based on experience and qualifications.

Entry level

Full-time

Information Technology

Retail