QA & I Specialist

Lutheran Community Services NW is a non-profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The position could transition to QA&I Supervisor when it has ongoing responsibility for directly supervising assigned employees, including managing their work, performance, and development.

At that time, we would review the expanded responsibilities and update the job description, title, and compensation as appropriate.

As an employer of choice, we’re deeply committed to supporting our employees, because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health,justice and hope.

• Review client records, service documentation, and program workflows for accuracy, completeness, timeliness, and compliance with program requirements, agency standards, and applicable regulations.
• Conduct routine quality assurance reviews, identify documentation or process concerns, track needed corrections, and follow up with staff and program leadership to support timely resolution.
• Prepare, review, and maintain reports using electronic health records and other systems to support program monitoring, billing accuracy, state reporting, audits, and quality improvement activities.
• Support accurate referral, enrollment, and eligibility processes, including reviewing insurance information, maintaining client records, and ensuring required information is entered correctly into applicable systems.
• Provide staff training, guidance, and technical support on electronic health records, documentation standards, reporting requirements, and established program processes, including coordinating staff system access.
• Monitor quality trends, identify opportunities to improve documentation and administrative workflows, and partner with program leadership to develop and implement process improvements.
• Coordinate quality-related administrative processes, including hospital notifications, chart review activities, and preparation for internal and external audits, to support consistent program practices.

• Associate's degree in healthcare administration, business administration, human services, or a related field; equivalent education and experience may be considered.
• Minimum of one year of experience in quality assurance, healthcare administration, program coordination, health information management, or related fields.
• Knowledge of documentation standards, quality assurance practices, and regulatory requirements…