Director Market Research, Customer Experience

Job Description

As a Director, you will play a key role in building a business, including writing proposals, delivering strategic insights to our clients, and developing and managing quantitative insights programs in the customer experience space. Your work will include a variety of studies requiring sharp time management skills and keen attention to detail. Your day-to-day responsibilities will include managing research/analytics projects from start to finish, working with clients on questionnaire design and reporting, and collaborating with internal teams on sampling, survey programming, data processing, and data analytics.

You will work closely with senior research staff to assure survey and project accuracy, and to ensure projects stay on schedule, as well as manage junior staff with respect to project deliverables. You will be responsible for preparation and delivery of custom, story-telling style reports that deliver actionable insights to our clients.

• Develop and design appropriate solutions for clients, based on research approaches and products that are best suited to meet their needs
• Write winning proposals
• Oversee and direct multiple market research projects at once, including but not limited to relationship and transactional customer experience and ad hoc studies
• Manage and coordinate all aspects of the research process from research design, questionnaire design, pre-field activities, monitoring field and project status, analysis and interpretation of results through the preparation of reports and delivery of presentations
• Data interpretation and presentation story telling including the ability to draw conclusions/make recommendations from the data results into actionable insights
• Maintain and strengthen client relationships through exceptional service and strong attention to quality control
• Understand and address business needs/issues of clients- providing consultation versus order taking
• A strong focus on financials and account growth
• Provide day‑time guidance and coaching to junior team members required

This position is a leadership role that will be an integral part of the Customer Experience team. You will work closely with CX leadership to anticipate, interpret, and support clients’ business needs with innovative tools and resources. The best‑suited candidate will be able to lead and manage a team that can successfully gather and interpret data that will drive client business.

At Ipsos you’ll experience opportunities for career development, an exceptional benefits package (including generous PTO, healthcare plans, wellness benefits), a flexible workplace policy, and a strong collaborative culture.

Ipsos recognizes the necessity of building an inclusive culture that values each employee’s individuality and diverse perspectives. For more than 40 years, our mission has been to generate and analyze data about society, markets, brands, and behaviors to provide our clients with the insights that elevate their understanding of the world. We are committed to providing equal opportunity to all employees, creating an environment that promotes inclusion, and enabling employees from all walks of life to flourish.

Ipsos is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other protected class and will not be discriminated against on the basis of disability.

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights.

Simply speaking, we help the biggest companies solve some of their biggest problems,…