Deal Strategy & Operations Manager

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are looking for a highly driven Deal Strategy and Operations Manager to join our Strategy and Operations team. This person will be a key operator and problem solver, driving critical cross‑functional initiatives that improve deal desk performance, operational efficiency, and strategic alignment. The ideal candidate has a strategy consulting and analytical background, thrives in ambiguity, and is equally comfortable diving into data as they are presenting insights to senior leaders.

This is a hands‑on role requiring someone who can identify problems before they surface, define opportunities for improvement, translate vague concepts into actionable work streams, and coordinate execution across multiple teams with a strong bias for action.

• Program Leadership: Lead and execute complex cross‑functional initiatives that advance company priorities, from scoping through implementation.
• Strategic Problem Solving: Break down ambiguous business challenges into structured work streams, define success metrics, and develop data‑informed solutions.
• Operational Excellence: Identify inefficiencies in current processes, design scalable solutions, and institutionalize improvements across pricing, monetization, and GTM motions (e.g., promotions).
• Analytical Rigor: Partner with data teams to analyze performance and translate findings into actionable business recommendations.
• Performance Management: Define, monitor, and communicate KPIs that measure the impact of programs and drive accountability across teams.
• Stakeholder Management: Influence and align stakeholders across deal desk, product, sales, finance, and operations to ensure cohesive execution and timely delivery of initiatives.
• Execution Discipline: Manage multiple projects concurrently, ensuring milestones are met, risks are mitigated, and business outcomes are achieved. Bias for action is highly critical.
• Change Leadership: Serve as a catalyst for continuous improvement by identifying operational bottlenecks, communicating insights, and leading the adoption of better ways of working.
• Communication and Storytelling: Create executive‑level presentations and reports that distill complex insights into clear, persuasive narratives.

• BA/BS degree required; MBA or similar advanced degree strongly preferred.
• 7+ years of experience in management consulting, strategy, operations, or a related analytical role in enterprise software.
• Demonstrated experience managing cross‑functional programs, driving strategic initiatives, and influencing senior stakeholders.
• Strong analytical background with proficiency in data analysis and visualization (e.g., Tableau, SQL, Excel).
• Excellent written and verbal communication skills, with the ability to translate data and insights into clear business narratives.

• High bias for action, resourcefulness, and ownership.
• Experience in SaaS, CRM, or enterprise software industries.
• Ability to move seamlessly between strategic thinking and operational execution.
• Track record of identifying inefficiencies and implementing scalable solutions.
• Comfort working with ambiguity, shifting priorities, and multiple stakeholders.
• Strong storytelling and presentation skills for executive audiences.
• Self‑motivated, intellectually curious, and comfortable leading without direct authority.

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