Manager, Verticals - Retail Strategy & Operations

Manager, New Verticals - Retail Strategy & Operations

New York, NY;
San Francisco, CA;
Chicago, IL;
Seattle, WA;
Los Angeles, CA;
Washington D.C.;
Phoenix, AZ

The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delight our customers with access to Grocery, Convenience, Alcohol, and Retail delivery through our marketplace; this team is shaping the future of Door Dash Retail and how we empower local economies across industries like pets, flowers, home improvement and so much more!

As a Manager on the Retail Strategy & Operations team, you will own how data powers the shopping experience for Door Dash’s retail customers — from what information we surface about products to how customers decide what to buy. You’ll work across Strategy & Operations, Product, Engineering, Analytics, and Marketing to ensure customers have the context, confidence, and clarity they need to make purchase decisions directly on Door Dash.

You’ll be responsible for determining what data we need, sourcing it from internal and external partners, and ensuring it flows all the way through to an amazing customer experience. Your work will bridge product data, social proof, and customer behavior–shaping how items are presented and evaluated across retail categories like beauty, home improvement, electronics, and more. You’ll design scalable processes that transform raw data into differentiated customer experiences, helping shoppers understand what they’re buying and why it’s right for them–without ever leaving the platform.

This role requires a deep technical fluency and comfort operating in data. SQL is a must and track record of building and coopting the tools you need to be successful is a huge plus.

• Strategize. From first principles, you’ll develop the optimal strategy for best serving our customers, partners, and brands.
• Operate
  . Own tracking dashboards and manage week over week metrics that you’ve defined to measure success.
• Analyze. Use SQL and analytical tools to understand how product and social data shape the customer journey — from discovery to decision — and identify opportunities to improve data quality and conversion.
• Experiment. You’ll transform strategies into operational experiments that create measurable and actionable outcomes.
• Build. You’ll have your fingerprints all over Door Dash’s retail experience. You’ll be ambitious to create the best consideration experience in commerce while getting 1% better every day. This means everything from high-level strategy to operational details.
• Lead, collaborate and Influence. You’ll partner with and influence cross-functional teams including growth, quality, design, marketing, partnerships and product team to build and scale the Retail business.

• You have 6-8+ years of experience. You’ve succeeded in similar cultures that are highly analytical and cross-functional (whether in tech, operations, strategy, consulting, banking, or a related experience).
• You are an owner. You're always looking for opportunities to better your work product and own the outcome – both the good and the bad.
• You're entrepreneurial. You have a bias for action and are able to build things from the ground up.
• You’re analytical. You let data win arguments, and you’re comfortable pulling your own data in SQL, building models, and building the tools you need to create 10x outcomes.
• You’re equally comfortable operating at 10,000 feet and 1 foot. You don’t hesitate to get in the weeds and operate at the lowest level of detail, but you’re just as comfortable thinking long‑term and inspiring a team.
• You’re unafraid of ambiguity. Rapid change and learning is exciting to you, and you thrive in ambiguous, startup environment.
• You have a completed Bachelor’s Degree.
• Must be comfortable regularly exercising discretion and independent judgment in performing job duties, including evaluating options, making informed decisions, and determining appropriate courses of…