Shop - Program Manager

Team Overview

You’ve seen the virality and impact of #Tik Tok Made Me Buy It . Come join the team that is helping scale that phenomenon, and pioneer Content & Creator commerce in the US. We aim to bring discovery, inspiration, and joy back to shopping by making Tik Tok the leading, on‑trend commerce platform of choice for brands, creators, and shoppers. We are an entrepreneurial team, passionate about shaping the future of shopping.

With more than 1 billion loyal users globally, Tik Tok is the ideal platform to deliver a brand new and exciting shopping experience to our users. Tik Tok is already the place where trends first surface, and where brands, creators, and consumers are already connected in meaningful ways. We are looking for passionate and talented people to join our commercial team in the US, to help build an e‑commerce ecosystem that is innovative, secure, and intuitive for our users and partners alike.

The Category Manager role is responsible for scaling a book of enterprise partners, and driving topline revenue growth for Tik Tok’s US Commerce business.

• Oversee strategic projects’ progress to launch strategies for our industry to deliver business impacts on long‑term GMV growth, profitability improvement, and platform efficiency.
• Guide our Special Project to take ownership of project outcomes and to collaborate with cross‑functional teams to define goals, pilot projects, and identify opportunities and further improvements.
• Growth opportunity to act as an interim functional lead when business needs it, with a path to move to specific business function in US e‑commerce operations.
• Build a relationship with our product & tech teams across domains to create scalable processes with technology as the backbone and help reduce the overall barrier of entry for merchants in the market.

• Minimum Qualifications:
  • Experience at an e‑commerce platform, tech startup market launcher, management consulting, corporate business strategy, investment banking, venture capital, or relevant equivalent experience.
  • Extensive strategy project experience with a proven track record of program management; demonstrated ability to suggest and execute solutions that drive business results.
• Preferred Qualifications:
  • Experience and passion for building, leading, and developing people.
  • Ability to thrive in a rapid, agile, and often ambiguous environment with a growth mindset.
  • Attention to detail, affinity for analytics, logical and strong problem‑solving skills.

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok’s mission. Our innovative product is built to help people authentically express themselves, discover, and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. We are passionate about celebrating our diverse voices and creating an environment that reflects the many communities we reach.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities,…