Program Analyst

Job Description - Program Analyst (180002K1)

Program Analyst - 180002K1

As a Program Analyst, you will focus on supporting customer initiatives and objectives as defined through the Global Business Plan.

• Works with Regional Program Managers & GPD, supporting business through managing the successful execution of Client priorities, business plan initiatives and projects; acting as key liaison with internal CWT departments and client departments.
• Located at client onsite to assure CWT service is meeting their requirements.
• Works closely with Global Service Delivery Manager and Regional Program Managers to ensure that their customers' requirements are communicated; monitors performance against those same requirements.
• Supports data management needs of the customer & works with internal CWT departments to ensure that those needs are met.
• Identifies potential incremental business opportunities & implements strategies developed to take advantage of them.
• Interacts and maintains relationship with client business stakeholders, performs duties to support projects and initiatives.
• Interacts with other CWT business units in support of client issues, projects and initiatives.
• Supports client travel and community events, as appropriate.
• Performs all duties & responsibilities in a timely & effective manner in accordance with established company policies to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster & promote a cooperative & harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency/effectiveness.
• Troubleshoot customer service related issues or research related inquiries.
• Coordinates the credit card reconciliation process.
• Responsible for regular and adhoc client reporting requirements.

• Comfortable working onsite with the customer.
• Ability to work in dynamic, fast paced environment.
• Excellent interpersonal/relationship building skills.
• Strong communication skills; written and oral.
• Highly organized, possessing strong project management skills.
• Experience with Microsoft Excel, Word, PowerPoint.
• CWT product knowledge.

Standard

Scope:
Global

Yes, 5 % of the Time

Day Job

& ERM

Experience Level: 3 to 5 years

As an Equal Opportunity Employer/Affirmative Action employer, the organization will not discriminate in its employment practices due to an applicant’s race, color, religion, sex, national origin, veteran status, disability status, sexual orientation, gender identity or any other federal, state or local protected class.

CWT also offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, please fill out our contact form. In your message please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.