ServiceNow Global Alliance Relationship Director

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EY has curated a dynamic ecosystem of Alliance and Ecosystem relationships which creates new forms of customer value to help our clients rapidly and digitally transform. Our ecosystem consists of more than 100 relationships which allow us to provide a wide range of collaborative opportunities and solutions to our clients. We help them tap into the latest technologies to achieve transformational outcomes and be more agile, innovative, resilient and better equipped to respond to disruptive change.

The opportunity

The Service Now Global Alliance Relationship Director (ARD) is responsible for working with EY-Service Now alliance and sales to manage the day to day aspects of the Service Now alliance relationship – including relationship collaboration and governance, alliance program oversight, contracts and compliance management and performance intelligence. This is a great opportunity to work with people across the global as well as across multiple EY service lines and sectors.

Your key responsibilities

Your role will sit within the Alliance and Ecosystem Relationship team that provides alliance relationship management oversight for the top EY alliances. Specifically, the Global Service Now ARD will work as part of the Service Now Global Alliance teams working directly with Service Now Global Alliance Leadership, counterparts within Service Now and EY’s Service Now alliance practice and account executives to coordinate and deliver upon of the objectives of the alliances.

Your primary responsibilities will include:

• Execute Service Now Global alliance strategy and objectives

• Facilitate top to top Service Now Global relationships and program management to mobilize on big strategic bets, accelerate field engagement, and drive action including executing Global Governance Activities

• Drive results through disciplined, industrialized Global wide governance with clear accountability across Global level Service Line/practice, sectors, accounts/regions and Service Now counterparts

• Execute Service Now Global Business Reviews feeding insights into Global Service Now Alliance executives

• Deploy Service Now partner programs into Global, driving local activation and compliance

• Gain access to Service Now Global level programs, coordinating with Global Service Now ARD to secure required approvals

• Deliver alliance intelligence with complete and accurate Financial reporting, Service Now impact/influence

• Activate new countries and regions ensuring proper governance is in place, e.g. supporting business plans, executive relationships, operating cadence and enabling alliance contracts

• Drive Compliance with internal policies and requirements

• Collaborate with Market Enablement team to define Marketing messaging and materials for Global level execution. Collaborate with local Area alliance and Brand Marketing & Communication executives to execute local Alliance marketing activities

• Contributes to the Global Alliance and Ecosystem Relationship network by contributing content, knowledge sharing, and market insights

This role is based in the US. You can anticipate a mix of virtual work along with regular coordination with other team members across Global and across the Globe. The role will require some travel.

Skills and attributes for success

• Able to juggle many activities and provide enablement services in the areas of: relationship management, governance oversight, marketing strategy, contract management, financial management, content management, operational support, strong relationship building skills and is highly organized

• Understanding of technology and business benefits of relevant alliance partner products and solutions

• Experience in alliance management or business development for technology or professional services company

• Experience and evidence of success in building and nurturing win‑win alliance relationships

• Strong networking and influence management skills resulting in…