Associate Risk Specialist, Travel Disruptions Operations

Associate Risk Specialist, Travel Disruptions Operations

The Travel Disruption Operations (TDOps) team drives effective risk management and crisis response for Expedia Group’s customers, reducing friction caused by travel disruptions and ensuring an overall positive customer experience. TDOps monitors a wide array of threats and incidents, both natural and manmade, and provides timely and accurate responses which may include stakeholder engagement, the implementation of emergency procedures, cross-team communication and crisis coordination.

TDOps specialists are analytical and curious, comfortable with ambiguity and biased towards action. They have excellent communication skills and are quick learners who are ready to push themselves and switch between diving into data one day and contributing to threat management platform building the next. They put the traveler’s experience at the heart of what they do and ensure that Expedia delivers on its mission to power global travel for everyone, everywhere.

In this role, you will:

• Monitor global events, including natural and manmade events and travel industry policies, assess events following risk matrix methodology to determine potential impact to Expedia Group travelers and partners
• Follow established documentation for event management, including communication to stakeholders, agents and travelers
• Partner with other internal teams and Senior Risk Specialists to support Expedia Group’s crisis response
• Stay apprised of industry updates, understand emerging technologies and contribute to the team’s evolution and growth
• Participate in weekend on call rotation quarterly

Experience and Qualifications:

• Bachelor’s degree in a relevant field (Risk Management/Security Studies, Political Science/International Relations, Meteorology/Geography) or 1-2 years equivalent related professional experience; excellent research and analysis skills
• A strong commitment and willingness to learn, as well as share knowledge
• Critical thinking and solution-driven approach
• An eye for detail, while also able to zoom out and see the bigger picture
• Autonomous in your work, but not afraid to ask questions and seek support when required
• A willingness to work flexible working hours to support a 24x7 environment
• Capable of efficiently prioritizing and completing tasks in an evolving environment
• Excellent verbal/written communication and comprehension skills
• Solid understanding of data and ability to use this in facilitating decision making
• Proficient digital literacy across the Microsoft Office suite
• Knowledge of HTML, Tableau, Service Now, Adobe, Jira and SharePoint a plus

Expedia Group is proud to offer a wide range of benefits to support employees and their families, including medical/dental/vision, paid time off, and an Employee Assistance Program. To fuel each employee’s passion for travel, we offer a wellness & travel reimbursement, travel discounts, and an International Airlines Travel Agent (IATAN) membership. View our full list of benefits.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Accommodation requests

If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team. The Accommodation Request.

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IN, and others.

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