Senior Product Manager - Technical, Alexa Connections

Senior Product Manager - Technical, Alexa Connections

Job  |  Services LLC

The vision for Alexa is to be the world’s best personal assistant. Such an assistant will play a vital role in managing the communication lives of customers, from drafting communications to coordinating with people on behalf of customers. At Alexa Connections, we’re leveraging Generative AI to bring this assistant to life.

If you’re passionate about building magical experiences for customers, while solving hard, complex technical problems, then this role is for you. You will operate at the intersection of large language models, real‑time communications, voice and graphical user interfaces, and mixed reality, to deliver state‑of‑the‑art features for end customers.

Come join us to invent the future of how millions of customers will communicate with and through their virtual AI assistants.

• Build calling, texting, emailing, and sharing experiences, where Alexa acts as an agent to get things done for customers.
• Work closely with engineering, science, design, business intelligence, operations, finance, and executive teams to bring features to market and develop and grow business opportunities for Amazon.
• Own and define the vision, strategy, and product roadmap; manage tradeoffs and dependencies with key stakeholders, and execute on deliverables.
• Collaborate with engineering, design, and science teams to develop an offering that will delight customers.
• Drive product launches, including working with business development, Alexa partner teams, public relations, executives in other companies, and other product management team members.
• Monitor the business and refine the roadmap.

Given the scope and high level of ownership that product managers have in Alexa, rarely are two days the same. You are a business owner, a customer‑facing representative for the service, and the point person for partner teams.

On a weekly basis, you will work with customers to learn about the problems they are trying to solve, analyze service and business metrics, write PRFAQs, BRDs, and naming documents, iterate on product decisions with the Science and Engineering team, and collaborate with partners in solution architecture, legal, documentation, etc.

Our vision is to make Alexa the world’s most trusted connection assistant for getting things done and creating moments of joy. Our vision emphasizes a) trust as our foundation for becoming a daily habit, knowing our customers have plentiful choices; b) completion of end‑to‑end customer journeys, beyond shipping features; and c) joy through personalized, proactive experiences that create a memory. We are building a culture that can achieve career milestones and have fun together while progressively serving our customers to delight.

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree.
• Experience with feature delivery and tradeoffs of a product.
• Experience owning and driving roadmap strategy and definition.
• Experience with end‑to‑end product delivery.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience representing and advocating for a variety of critical customers and stakeholders during executive‑level prioritization and planning.

• Experience in using analytical tools, such as Tableau, Qlik View, Quick Sight.
• Experience building and driving adoption of new tools.
• Experience with communication‑related B2C products.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Los Angeles County applicants:
Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and…