Account Service Manager Sr

Account Service Manager Sr.

Elevance Health is a leading third‑party administrator of medical benefits, medical management, HR consulting and retirement benefits administration services.

We are seeking an experienced Account Service Manager Sr. to provide strategic planning and account management for large accounts, working virtually full‑time with required in‑person training sessions.

$91,308.00/yr - $/yr

Virtual (full‑time) with required in‑person training sessions at designated Elevance Health offices.

• Provides strategic planning and account management for large accounts.
• Directs and manages the administration of contractual requirements and obligations.
• Manages the new and renewal implementation process for accounts. Interfaces with operations to ensure smooth delivery of services.
• Maintains ongoing account relationships at multiple levels throughout the customer’s organization.
• Makes recommendations for improvements to meet customers’ expectations.
• Develops implementation processes and manages reporting processes to ensure client retention and high levels of account satisfaction.
• Provides on‑site and off‑site account management, including interpreting plan design, researching and resolving inquiries, resolving claims, benefit and enrollment issues.
• Presents monthly, ad hoc, mid‑year, and annual utilization and benefit reporting to the broker and client.
• Coordinates open enrollment meetings, renewal process and training sessions.
• Participates in efforts to standardize across accounts and works with multi‑disciplinary teams to design and implement product and operational enhancements.
• Provides guidance or expertise to less experienced account service managers.
• Makes routine account visits.

Requires a BA/BS and a minimum of 5 years of experience managing business operations and/or customer relationship; or an equivalent combination of education and experience.

• Travels to worksite and other locations as necessary.
• Insurance experience preferred.
• TPA experience preferred.
• Account Management experience preferred.

Mid‑Senior level

Full‑time

Management

Business Consulting and Services

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws.

Applicants who require accommodation to participate in the job application process may contact elevancehealthj for assistance.