Cross-border E-commerce Product Operations Intern ( Shop - User & Promotion Product

Location:

Seattle

Employment Type:

Intern

Job Code:

A186557A

• Support Tik Tok Shop promotion and campaign product operations, assisting with GTM material preparation, information alignment, and day-to-day project tracking;
• Support merchant-side operations communication, including FAQs, Merchant University articles, training materials, external GTM one-pagers, notifications, outreach follow-ups, and basic data tracking;
• Assist in building operational mechanisms for marketing and platform campaign products, including SOPs, knowledge bases, training programs, and case study repositories;
• Assist in coordinating with central platform teams, industry teams, and product teams to collect and organize FAQs, feedback, and progress updates, driving cross-team collaboration and improving both internal efficiency and external support quality;
• Assist in collecting and analyzing merchant feedback, participate in merchant interviews, summarize key issues and common pain points, and collaborate with product and engineering teams to drive optimization;
• Assist in compiling product adoption metrics, bottlenecks, key issues, and optimization recommendations during project execution, supporting weekly reports, post-mortems, and ad-hoc summaries.

• Currently pursuing an Bachelor's degree in Business Analytics, Marketing Analytics, Statistics , Data Science, Operations Research or related major.
• Genuine interest in cross-border e-commerce, platform product operations, and merchant business scenarios; willing to develop a deep understanding of the business and products;
• Strong communication, coordination, and execution skills; able to drive outcomes in multi-team collaborative environments;
• Detail-oriented, responsible, with strong capabilities in information organization, structured thinking, and problem analysis;
• Proficient in document drafting, data organization, and analysis; skilled in office tools including Excel, AI tools, PowerPoint, and Feishu/Lark;

• Prior internship experience in e-commerce, internet product operations, business operations, or project operations is preferred;

The hourly rate range for this position in the selected city is $23.75- $23.75.

Benefits may vary depending on the nature of employment and the country work location.

• Interns have day one access to health insurance, life insurance, wellbeing benefits and more.
• Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year).
• Interns who are not working 100% remote may also be eligible for housing allowance.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

• Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;
• Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems;
• Exercising sound judgment.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our…