Program Manager

Responsible for general agency management in association with group sales. Projects include system development, vendor management, and administering all new agency sales and service.

• Responsible for medical and ancillary program implementations for new and existing clients.
• Develops marketing programs and materials, and campaign strategies.
• Coordinates TPA / vendor management projects, including conducting scheduled vendor evaluations.
• Coordinates product development initiatives.
• Works on system development initiatives with service teams, IT and Accounting departments.
• Creates and manages new product / new client implementation process, procedures and guidelines.
• Writes new contracts and reviews existing contracts for compliance and accuracy.
• Defines and monitors customer service delivery and client-touch matrixes.
• Represents the company at trade association meetings to promote services.
• Resolves agency complaints regarding sales and service.
• Analyzes sales activity or trends.
• Assigns work to staff members.
• Plans and directs staff training and development.
• Conducts sales presentations.
• Uses product knowledge to assist brokers and agents with sales work.
• Complies with agency management system data standards and data integrity (enters and maintains complete and accurate information).
• Performs all duties in accordance with all company policies and procedures, and all federal, state and local laws, wherein the Company operates.

Performs other duties as assigned.

• Bachelor's Degree equivalent combination of education and experience
• Six (6) or more years related work experience
• Must continue to meet Continuing Education requirements for license renewal
• Valid Insurance License

• Excellent verbal and written communication skills
• Excellent leadership, problem solving and time management skills
• Advanced analytic skills
• Advanced planning, organization and prioritization skills
• Ability and motivation to work independently
• Ability to interface effectively with internal and external clients and executives
• Ability to work within a team and to foster teamwork
• Proficient in Microsoft Office Suite