Business Programs Manager

## Business Programs Manager Apply:
Washington
- Seattle Campus:
USA
- Missouri
- Springfield:
Full time:
Posted Today:
End Date:
October 30, 2026 (23 days left to apply):
R-110339

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.  Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.

Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.
** Business Programs Manager
** The Business Programs Manager role sits under Marketplace Initiatives & Enablement Program Team acts as a strategic connector, facilitator, and owner of cross-functional outcomes across Marketplace Operations — bridging Product, Engineering, Operations, Policy, ELCA, Tax, and Brand to determine how initiatives impact the marketplace, and driving the cross-functional execution needed to land them. This role blends operations experience, product knowledge, strategy, and program management to deliver high-visibility initiatives, collaborating across the teams that build and run the platform to envision and deliver solutions.

In this role you will:

* Own end-to-end program delivery across one or more enablement lanes — Compliance, Marketplace Ops Enablement, Policy Readiness, Model Enablement, Tax Enablement, or Marketplace Hygiene — including planning, status reporting, risks, issues, and dependency tracking.
* Drive measurable business outcomes (e.g., improvement in marketplace trust metrics, reduction in host cancellations, suspension/enforcement throughput) for programs led or supported.
* Align stakeholders across Product, Tech, Operations, Finance (GFT), ELCA, and Brand on scope, priorities, resourcing, milestones, and success measures — reducing missed dependencies and increasing stakeholder satisfaction.
* Translate regulatory, policy, or trust & safety requirements into actionable business requirements, kickoffs, project plans, stakeholder lists, and decision/risk trackers; embed requirements into scalable processes rather than one-off fixes.
* Partner with Product & Tech to define, prioritize, and deliver marketplace enhancements, automation, and regulatory or trust & safety initiatives that scale operationally.
* Contribute to program strategy, vision, and roadmaps for long-range initiatives, structuring them to deliver value incrementally in an agile environment.
* Feed requirements into quarterly planning (e.g., SPLAN
24/Central Intake), support human-in-the-loop ML validation and monitor post-launch impact.
* Run weekly operating rhythms — meeting notes, action items, risk/issue trackers, decision logs — and quarterly program retrospectives.
* Identify process-improvement opportunities within program intake, triage, and delivery (e.g., Jira taxonomy, SLA adherence) and implement enhancements.
* Build trusted relationships with stakeholders across functions, influence without direct authority, and communicate clearly to mid-level and senior management and leadership.
* Work independently and exercise judgment on prioritization and scoping — including triaging intake requests against company strategic priorities — rather than waiting for detailed direction.
* Continually build knowledge of marketplace operations, products, and capabilities, and of evolving…