Senior Programme Management Consultant – ServiceNow SPM

LATAM

Location: 100% remote, seeking candidates located in LATAM.

Contract Length: 1 year, with potential for extension.

Contract Rate: $36-41per hour in USD. Final rate will be determined based on relevant experience and overall fit for the position.

NTT DATA is seeking a Senior Programme Management Consultant – Service Now SPM with extensive experience in programme and portfolio management, PMO governance, Strategic Portfolio Management (SPM), and enterprise portfolio platforms. The consultant will oversee a portfolio of projects, support Fund-wide critical initiatives, strengthen governance and reporting, and contribute to the implementation, adoption, and continuous improvement of Service Now Strategic Portfolio Management.

• Oversee a portfolio of projects to ensure alignment with organizational goals and strategic priorities, while monitoring project performance, risks, opportunities, and required corrective actions.
• Manage stakeholder communication and expectations across the project portfolio and provide regular portfolio and project updates to senior management.
• Ensure projects follow established PMO governance standards, frameworks, and best practices, including project reviews, quality monitoring, risk management, and timely escalation of issues.
• Support the design, implementation, adoption, and continuous improvement of the Service Now Strategic Portfolio Management (SPM) platform, including portfolio structures, workflows, dashboards, reporting, governance processes, and data quality.
• Support SPM implementation activities including process design, data readiness, testing, stakeholder engagement, adoption, portfolio workflows, resource management, and benefits-tracking capabilities.
• Continuously evaluate and improve PMO tools and processes to strengthen project tracking, portfolio reporting, governance, and overall project management effectiveness.
• Support Fund-wide critical projects and work closely with project managers to strengthen delivery, address complex project issues, and achieve optimum results.
• Mentor and guide project managers and promote effective collaboration across cross-functional teams while fostering continuous improvement in project management practices.
• Work with senior leadership to support portfolio prioritization, demand management, resource and capacity planning, benefits tracking, and alignment of projects with organizational strategic objectives.
• Maintain and enhance project and portfolio performance reports and executive dashboards covering portfolio health, prioritization, resource and capacity information, risks, benefits, and critical milestones.
• Maintain comprehensive project documentation and promote consistency in project management and reporting practices across the portfolio.
• Collaborate with Risk Management, Security, the Business Transformation Unit, Communications, and project teams to support risk mitigation, security requirements, process reengineering, change management, and project communications.
• Work with the license provider and system integrator supporting critical projects to maintain effective vendor relationships and smooth project operations.

• Demonstrated experience applying Strategic Portfolio Management (SPM) practices in a PMO or enterprise portfolio environment is required.
• A minimum of seven years of progressively responsible experience in project or programme management, administration, or related area is required.
• Experience in successfully managing and completing complex project(s) in a multicultural environment is required.
• Knowledge of Strategic Portfolio Management (SPM) concepts, processes and methodologies is required.
• Experience working with a Strategic Portfolio Management (SPM) platform to support portfolio planning, prioritization, governance, demand/project management, resource and capacity management, benefits tracking and portfolio reporting is required.
• Working experience in the pension (or financial) ERP system is required.
• Experience in implementing projects and Programs end to end including process improvement, Project planning and implementation, Project tracking, documentation, reporting and dashboard is required.

• Experience with Service Now Strategic Portfolio Management (SPM), including implementation, configuration and/or operational use, is desirable.
• System design knowledge is desirable.
• Understanding of the UN system is desirable.