Senior Facility Operations Consultant – Product Warranty Management

Build the future, spark innovation and align your career with purpose.

McKinstry is innovating the waste and climate harm out of the built environment and creating lasting impact. Together, we’re building a thriving planet.

Buildings are a leading contributor to the climate crisis, generating nearly 40% of total global energy-related carbon emissions. We’re making a lasting impact on our industry and within our communities by addressing the climate, affordability and equity crises through:

• renewables and energy services
• engineering and design
• construction and facility services

To get where we’re going, we need big thinkers, problem solvers and collaborative mindsets. Does that sound like you?

We are currently seeking aSenior Facility Operations Consultant – Product Warranty Management to join our team as a member of our Technical Services Division in Seattle, WA. The Senior Facility Operations Consultant – Product Warranty Management serves as the primary point of contact and subject-matter expert for OSM warranty program operations and product support. The role leads cross-functional program initiatives, oversees end-to-end warranty and non-warranty service delivery, and provides technical aftercare, platform data insights, and training to OSM project teams and external partners.

The position ensures contractual compliance, operational consistency, vendor performance, and continuous improvement across the OSM program and projects.

Additional responsibilities include:

• Serve as the primary client-facing lead and subject-matter expert for OSM warranty program operations, product support, and service delivery.
• Lead program setup, implementation, adoption, and ongoing operational support in coordination with OSM project teams, owners, McKinstry stakeholders, and external partners.
• Represent the program in quality and performance meetings; analyze warranty and non-warranty service, cost, quality, and performance information; and present findings, risks, recommendations, and corrective actions.

• Own and manage the end-to-end OSM warranty and non-warranty workflow, including intake and tracking, triage and research, parts coordination and procurement, pre-validation, validation, security-access coordination, dispatch, follow-up, resolution, and formal closeout.
• Lead the discovery, development, implementation, optimization, documentation, and maintenance of program workflows, standard operating procedures, controls, and RACI responsibilities.
• Ensure processes align with contractual obligations, business requirements, service levels, operating standards, and stakeholder expectations while driving consistent execution and continuous improvement.

• Independently research, evaluate, and pre-validate technical issues involving OSM product lines; gather the information needed to determine whether each issue follows a warranty or non-warranty path; and establish the appropriate response and next steps.
• Interpret and communicate contractual warranty obligations, warranty periods, OEM coverage, priority requirements, service levels, and escalation criteria to the stakeholders responsible for execution.
• Coordinate site access, parts availability, and dispatch to Facility Operations, Technical Services, subcontractors, or OEM vendors; monitor execution; resolve barriers and escalations; and manage each issue through completion and closeout.

• Research and establish OEM warranty programs; coordinate coverage requirements, parts, deliveries, and vendor dispatch; and manage vendor responsiveness, execution, service quality, and performance against…