User & Promotion Product Project Intern ( Shop - US Operation

Location:

Seattle

Employment Type:

Intern

Job Code:

A53444

The e-commerce industry has grown tremendously in recent years, becoming a highly competitive space among leading internet companies. Its future growth potential cannot be underestimated.

With millions of loyal users globally, we believe Tik Tok is an ideal platform to deliver a brand-new and enhanced e-commerce experience. We are looking for passionate and talented individuals to join our US Operations team. Together, we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users.

Step into a dynamic role with the US Operations team, where you will support seller acquisition, onboarding, and campaign execution for some of the most iconic brands and businesses. You will contribute to high-impact initiatives that connect sellers with consumers in meaningful ways while helping drive the continued growth of Tik Tok Shop. Join us as we shape the future of e-commerce!

As a Project Intern, you will contribute to impactful short-term projects and gain hands-on experience in a fast-paced, professional environment. This internship offers the opportunity to develop practical skills, apply your knowledge to real-world challenges, and explore your career interests.

Applications are reviewed on a rolling basis, so we encourage you to apply early.

• Support Tik Tok Shop promotion and campaign product operations, assisting with GTM material preparation, information alignment, and day-to-day project tracking
• Support merchant-side operations communication, including FAQs, Merchant University articles, training materials, external GTM one-pagers, notifications, outreach follow-ups, and basic data tracking
• Assist in building operational mechanisms for marketing and platform campaign products, including SOPs, knowledge bases, training programs, and case study repositories
• Assist in coordinating with central platform teams, industry teams, and product teams to collect and organize FAQs, feedback, and progress updates, driving cross-team collaboration and improving both internal efficiency and external support quality
• Assist in collecting and analyzing merchant feedback, participate in merchant interviews, summarize key issues and common pain points, and collaborate with product and engineering teams to drive optimization
• Assist in compiling product adoption metrics, bottlenecks, key issues, and optimization recommendations during project execution, supporting weekly reports, post-mortems, and ad-hoc summaries

Minimum Qualifications:

• Currently pursuing a bachelor's degree
• Prior internship experience in e-commerce, internet product operations, business operations, or project operations is preferred
• Genuine interest in cross-border e-commerce, platform product operations, and merchant business scenarios; willing to develop a deep understanding of the business and products
• Strong communication, coordination, and execution skills; able to drive outcomes in multi-team collaborative environments

Preferred Qualifications:

• Detail-oriented, responsible, with strong capabilities in information organization, structured thinking, and problem analysis
• Proficient in document drafting, data organization, and analysis; skilled in office tools including Excel, AI tools, PowerPoint, and Feishu/Lark
• Available to intern 5 days per week (40 hours), adaptable to cross-time-zone collaboration; internship location: Seattle
• Majors in Marketing or related fields preferred)

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The hourly rate range for this position in the selected city is $23.75- $23.75.

Benefits may vary depending on the nature of employment and the country work location.

• Interns have day one access to health insurance, life insurance, wellbeing benefits and more.
• Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half of year).
• Interns who are not working 100% remote may also be eligible for housing allowance.

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state,…