Product Operations Manager

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day.

We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

Product Operations exists to give product teams the systems, data, and processes they need to plan, prioritize, and deliver well — the same way Sales Ops supports Sales or Dev Ops supports Engineering. This role sits at the center of that discipline, contributing to three core areas: the reporting and analytics that give everyone visibility into what's happening, the process that makes planning and delivery repeatable instead of reinvented pod by pod, and the ongoing work of keeping strategy and execution connected as priorities shift.

We run Product Operations as a hybrid centralized/embedded model
: some Product Ops work sits centrally and serves every product team consistently, while other Product Ops work sits embedded inside individual product lines, close to their day-to-day priorities. This role sits in the centralized hub — you're the shared systems, process, and reporting engine that every embedded product manager and product ops partner relies on, rather than being dedicated to any single product line.

We're a small team, so this role is intentionally broad. At larger companies, "owns the tools," "owns the reporting," and "owns the process" are sometimes split into two or three separate roles. Here, one person does all of it, with the flexibility to shift emphasis as priorities and team size change over time.

• Build and maintain the dashboards and reports that give leadership and embedded product teams a reliable view of roadmap status, delivery progress, and portfolio health.
• Define and track core product operations metrics (e.g., cycle time, roadmap adherence, planning hygiene, tool adoption).
• Centralize and facilitate Product Performance metrics definition, telemetry builds, and availability to central data and BI teams, and coordinate dashboard and reporting builds with the central Business Intelligence team to enable deeper insights and faster decision making for the Product Team.
• Partner with Finance, Sales/Rev Ops, and Engineering to bring commercial and delivery data (e.g., CRM/ARR data) into product prioritization and reporting.
• Support recurring reporting cadences — business reviews, quarterly/annual planning, board updates — with clean, trusted data.
• Monitor data quality and drive hygiene standards across the systems that feed reporting.

• Design and document repeatable processes for planning, prioritization, intake, and roadmap reviews — so teams have a consistent way of working instead of reinventing it pod by pod.
• Identify friction points and manual, duplicative work in the product development lifecycle, and fix them — through better process, automation, or tooling.
• Build templates, playbooks, and checklists (e.g., for feature intake, roadmap reviews, launch readiness) that save product managers time and reduce administrative burden.
• Act as the go‑to resource for product managers and embedded product ops partners on how to use shared tools and processes effectively — training, office hours, documentation.
• Facili…