Client Services Coordinator & Account Executive

Location: Full-Time On-Site at our West Seattle Office (Seattle, WA)

Pay Rate: $30.00 – $35.00 ($62,400 – $72,800 annual equivalent)

Type: Full-Time (40 hours/week, Monday–Friday, 9am-5pm), W-2 Hourly, Non-Exempt

Launch Industries operates at the intersection of the public sector, mission-driven nonprofits, and purpose-driven small businesses. We provide everything from HR and compliance advisory to bookkeeping, branding, and licensing. Much of our work is funded through public technical assistance programs, allowing us to deliver high-value consulting to small business owners who otherwise couldn't afford it. We are a close-knit, resourceful team of problem-solvers who bring an energetic "Founder Mindset" to work every day—and we care deeply about building workplaces that foster connection, equity, and joy.

Small business owners come to Launch when they are stuck on something critical: a license, a contract, a set of books, or a strategic plan. But getting a client from "interested" to fully onboarded takes dozens of clear, reliable steps.

This role owns that journey.

As our Client Services Coordinator & Account Executive
, you will own everything that happens between a prospective client saying "yes" and ensuring they are stable and thriving 60 days in. You are the operational engine behind client intake, onboarding, scheduling, contracts, and business licensing queues.

Note:

This is a high-ownership coordination and workflow role, not a business consulting position. You are the person making sure our clients are supported seamlessly so our consulting team can do what they do best!

This is an in-person, on-site role based out of our office in the heart of West Seattle. You'll love coming to work here—our office is in a vibrant, walkable neighborhood packed with fantastic local cafes, coffee shops, bakeries, restaurants, and independent shops. It’s the perfect setting for grabbing morning espresso, walking to lunch with teammates, or running a quick errand during your break.

Business Development & Account Growth

• Keep the pipeline full and moving
• Work referral and partner relationships
• Staff our table at community outreach events, talking with small business owners about our programs and collecting leads
• Attend networking events (chambers, business associations, local meetups) to build relationships and bring new inquiries back to the pipeline
• Follow up on open opportunities until you have a real answer
• Spot when an existing client is ready for the next service and bring the right consultant in

Intake & Eligibility Screening

• Welcome incoming inquiries and explain our programs
• Conduct eligibility screenings for our technical assistance programs
• Route business owners to the right consultant or resource, and redirect the ones we cannot serve

Client Onboarding

• Guide new clients through a consistent, seamless onboarding sequence
• Send intake forms, confirm they come back, and open the client file
• Lead New Client Orientation meetings and make warm handoffs to the consulting team

Contracts & Agreements

• Issue client contracts and follow up on outstanding signatures
• Ensure fully executed agreements are accurately filed

Business Licensing & Registered Agent Support

• Tag team with our Registered Agent Services Manager on the daily licensing queue, a source of referrals for our direct consulting clients
• Handle new business registrations, renewals, trade name filings, and city licensing questions
• A 15 to 30 minute daily routine that keeps clients in good standing

Scheduling & Events

• Coordinate client meetings and group orientations
• Run the logistics for our Launch & Learn workshops and Service Seminars
• Keep consultant calendars organized and client slots…