Product Manager Customer Care Platform & AI
Listed on 2026-10-15
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Business
Product Manager, AI Business & Operations
Nordstrom is seeking a Product Manager 2 to drive the customer care platform strategy in Seattle, with a hybrid in-office schedule of at least 4 days per week. You will own the core care systems powering , , our mobile apps, and stores, while partnering with Fraud and Risk to balance experience and risk.
You will shape the product vision, manage the backlog, collaborate with Engineering on releases, and use AI tooling to test ideas with customers and care
We have an opening for a Product Manager 2:
Customer Care Platform & AI in Seattle, WA, United States within Management & Operations.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Product Manager 2:
Customer Care Platform & AI role at Nordstrom, based in Seattle, WA, United States.
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