Ciudad de México | Glosa Supervisor; Customs Brokerage

Expeditors is a Fortune 500 global logistics company headquartered in Seattle, Washington, powering international trade through customized supply chain solutions and seamless technology. With more than 19,000 professionals across 350+ locations on six continents, we combine global scale with the professionalism, innovation, and customer focus that help businesses move confidently in a fast-changing world.

What truly sets Expeditors apart is our people. We are committed to attracting, developing, and retaining exceptional logistics and technical talent, creating a supportive, high-performing environment where careers can grow. With a strong culture of promotion from within and a long track record of employee retention, Expeditors offers more than a job—it offers the opportunity to build a meaningful career with a global company that invests in your success.

The Customs Brokerage – Glosa Supervisor is responsible for overseeing the accurate and timely preparation, review, validation and payment of customs entries, while ensuring compliance with applicable customs regulations, internal procedures and customer requirements. This position leads the Glosa and Pedimentos team, allocates workloads, monitors operational performance, reviews customs documentation and provides technical guidance on classification, valuation, origin and customs entry requirements.

The Supervisor supports the Customs Brokerage Manager in the effective management of operations, people, systems, financial controls, compliance and customer service. The role is also responsible for identifying operational risks and errors before customs entry payment, driving process improvements and developing team members to ensure consistent service quality and business continuity.

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.

This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and respond to voicemails, emails and other communication according to Expeditors' standards.

Exhibits and promotes the company’s 10 cultural attributes:
Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Participates in training within the company’s guidelines, completing at least 52 hours of…