Shop - Product Manager, Seller Business Solutions

Location:

Seattle

Employment Type:

Regular

Job Code:

A177862

• Lead the planning and design of product solutions for Tik Tok Shop’s strategic industries and key merchants. Design and drive the end-to-end implementation of solutions focused on merchant growth, operational efficiency, and merchant experience.
• Develop a deep understanding of key merchants’ business models, operational processes, and system architectures.
• Identify cross-functional issues spanning product management, marketing, transactions, fulfillment, after-sales service, governance, and open platforms. Distill common requirements from complex individual cases and drive the development of reusable product capabilities and systematic solutions.
• Conduct business diagnostics based on key merchants’ operational objectives. Identify growth opportunities across products, content, marketing, and traffic through data analysis, merchant research, and other methods. Partner with industry operations teams and merchants to develop and implement business plans that drive merchant growth.
• Support critical scenarios such as merchant onboarding, system integration, platform migration and cutover, and major promotional campaigns. Reduce post-launch operational issues through upfront solution design, end-to-end process validation, and risk identification. Drive the end-to-end resolution of complex issues and address their root causes.
• Explore applications of AI in merchant operations and solution development, including business diagnostics, anomaly detection, and issue identification. Develop scalable product capabilities and standardized solutions to improve service efficiency at scale.

Minimum Qualification(s)

• A minimum of 3 years' experience as a product manager, involved in the entire process of product initiation, design, development, promotion, and iteration.
• Strong business acumen, product abstraction skills, and systems thinking. Able to identify core issues in complex merchant scenarios and translate them into structured, actionable solutions.
• Possesses excellent product experience design capabilities, logical analysis skills, and data analysis skills, with a business perspective.
• Excellent communication, collaboration, and project management skills, able to flexibly adjust strategies in complex environments and advance the smooth progress of projects.

• Experience in APIs/open platforms, ERP/OMS/WMS systems, ISV ecosystems, or merchant solutions is preferred.

The base salary range for this position in the selected city is $143640 - $212040 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.