Shop - Product Operations Manager, Apps and API

About the team

Our Partner Product team is responsible for our Open API Platform and Tik Tok Shop's App Ecosystem for 1P and 3P partners. This team focuses on products that will empower partners to collaborate with the platform together, providing rich and diverse service capabilities to help merchants and creators to operate more effectively and efficiently. We are looking for a product manager who will be responsible for collection of users’ requirements and partner product design to provide our target users/clients with effective product solutions.

• Responsible for the design and planning of international e-commerce open platform features and architecture, including but not limited to Open APIs and Open Platform products;
• Drive the GTM (Go-To-Market) strategy and execution for open platform products, ensuring achievement of key product metrics;
• Design e-commerce system integration solutions and API interfaces, providing high-quality API and integration solutions for platform partners;
• Deeply understand merchant needs and design end-to-end product solutions across merchants, operations, the platform, and consumers.

Minimum Qualifications

• Bachelor’s degree or above, with a minimum of 3 years of relevant work experience.
• API-related experience and technical background.
• Strong system design, logical thinking, and data analysis skills, with solid business acumen.
• Excellent communication, collaboration, and project management skills, with the ability to adapt strategies and drive execution in complex environments.

• Experience in cross-border e-commerce, content e-commerce, or merchant services is preferred.
• Proficiency in SQL and Excel is required; experience using AI tools is a plus.

Tik Tok is the leading destination for short-form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people.

We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless.

Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

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