Operations Manager

The role owns the operational backbone of a fast-moving technology organization: the processes, systems, and cross-functional coordination that keep engineering, product, and go-to-market teams shipping on schedule.

The role owns the operational backbone of a fast-moving technology organization: the processes, systems, and cross-functional coordination that keep engineering, product, and go-to-market teams shipping on schedule.

This is a hands-on execution role in a hybrid infrastructure and SaaS environment. The Operations Manager works daily with tools like Jira, Asana, Notion, and Snowflake, turning ambiguous problems into documented workflows, tracked initiatives, and measurable outcomes. The role reports to leadership and directly influences how the organization scales.

• Own and continuously improve core operational processes — onboarding, resource planning, procurement, and internal tooling — with documented SOPs and clear ownership
• Drive cross-functional projects end-to-end, managing timelines, dependencies, and stakeholder communication across engineering, product, finance, and people teams
• Build and maintain operational dashboards in Looker or Tableau, tracking KPIs like cycle time, utilization, and cost per process
• Identify bottlenecks through data analysis in SQL and spreadsheets, then design and implement process changes with measurable impact
• Manage vendor relationships and SaaS tooling contracts, including evaluations, renewals, and license optimization
• Run operating cadences: weekly business reviews, quarterly planning support, and escalation management for at-risk initiatives
• Partner with finance on budgeting and headcount planning, reconciling actuals against forecasts monthly

• 4-7 years of operations, project, or program management experience, ideally at a high-growth technology company
• Proven ability to lead cross-functional initiatives from ambiguity to shipped outcomes without direct authority
• Strong analytical skills: comfortable with SQL, Excel/Google Sheets modeling, and BI tools (Looker, Tableau, or Power BI)
• Hands-on experience with work management platforms such as Jira, Asana, or , including workflow and automation design
• Excellent written communication — can distill complex operational issues into crisp executive summaries
• Bachelor's degree in business, engineering, economics, or a related field, or equivalent practical experience
• Bonus: PMP or Lean Six Sigma certification; experience with Okta, Net Suite, or Zapier; exposure to cloud infrastructure cost management (AWS, GCP)