Manager, marketing operations

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This position contributes to Starbucks success by partnering with Marketing leads to support complex Go-To-Market execution. The manager, marketing operations brings structure, clarity, and momentum to assigned channel work streams and coordinates cross-functional teams from planning through delivery.

• Manage assigned marketing programs and channel work streams from intake through launch and closeout.
• Build and maintain project plans that define scope, deliverables, milestones, dependencies, decisions, and owners.
• Connect assigned milestones to the seasonal Go-To-Market timeline and flag cross-workstream impacts.
• Track program decisions and priority changes and mitigate associated risk.
• Facilitate kickoffs, working sessions, milestone reviews, status updates retrospectives and issue resolution.
• Architect process, document ways of working and recommend practical process improvements.
• Manage concurrent priorities, track risks and dependencies, and escalation issues when needed.
• Use status data, retrospectives, and partner feedback to assess project health and capture learnings.
• Maintain accurate plans, schedules, and status reporting in Workfront and partner with stakeholders to implement new functionality that improves visibility and efficiency.
• Support improvements to business planning, cross-functional communication, and work integration.
• Build effective relationships across assigned teams to support consistent campaign execution.
• Apply a working understanding of paid, earned, and owned channels to marketing planning and execution.
• Partner with teams to track agreed-upon measures, capture learnings, and inform future work.
• Use tools and technology to improve workflow efficiency and visibility.

• 5+ years of project management experience, including exposure to marketing planning and execution in a matrixed organization.
• Proficiency in project planning, scope, milestones, dependencies, risks, stakeholder communication, and change management.
• Experience coordinating cross-functional work through changing priorities and evolving requirements.
• Clear written, verbal, and presentation communication skills for working teams and senior stakeholders.
• Strong facilitation skills and the ability to drive clear decisions, ownership, and next steps.
• Experience documenting processes, improving ways of working, and supporting team adoption.
• Experience supporting integrated marketing, owned, social, menu, retail, or omnichannel work within a seasonal campaign.
• Experience using Adobe Workfront for project setup, schedules, task management, status reporting, or dashboards.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year.

Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for…