Sr. Lead, People Operations & Automation

Company Overview:

Blink Health is the fastest growing healthcare technology company that builds products to make prescriptions accessible and affordable to everybody.  Our two primary products – Blink Rx and Quick Save – remove traditional roadblocks within the current prescription supply chain, resulting in better access to critical medications and improved health outcomes for patients. Blink Rx is the world’s first pharma-to-patient cloud that offers a digital concierge service for patients who are prescribed branded medications.

Patients benefit from transparent low prices, free home delivery, and world-class support on this first-of-its-kind centralized platform. With Blink Rx, never again will a patient show up at the pharmacy only to discover that they can’t afford their medication, their doctor needs to fill out a form for them, or the pharmacy doesn’t have the medication in stock. We are a highly collaborative team of builders and operators who invent new ways of working in an industry that historically has resisted innovation.

Join us!

About the Role Blink Health is scaling fast and People Operations needs to scale with it. The Global People Operations Scaling Lead — AI & Automation is a newly created, high-impact role at the intersection of HR operations, systems thinking, and applied AI. This person will serve as the architectural brain behind how People Ops is built, automated, and scaled across our US and India operations.

This person thinks in processes, systems, and workflows — and brings the technical fluency to translate People Ops requirements into scalable  solutions. They will work across every pillar of the HR support model — onboarding, offboarding, payroll, benefits, compliance, immigration, and employee experience — identifying friction points, designing better infrastructure, and partnering with engineering, systems and vendor teams to bring automation to life.

We are looking for a senior person who operates as a staff-level contributor with broad organizational impact. They bring deep operational expertise, strong project management discipline, and the ability to influence across cross-functional teams. The Opportunity People Ops is managing a growing, complex, multi-entity workforce across the US and India — with manual processes that were built for a smaller organization.

This role is the catalyst for changing that. The person who joins here will have real ownership over how we build, automate, and scale the People Ops function for the next phase of Blink's growth.

What You'll Do Operational Design & Infrastructure Build Conduct a structured assessment of People Ops workflows across all HR support pillars — onboarding, offboarding, payroll, benefits, compliance, immigration, LOA, and employee experience — to identify inefficiencies, manual touchpoints, and automation opportunities.

Design and document end-to-end operational frameworks, SOPs, and process maps that reflect how People Ops should function ine the infrastructure architecture for People Ops — establishing the systems, integrations, and workflows that serve as the operational backbone of the function.

Partner with the Global People Ops Sr Manager to translate the People Ops operating philosophy (Infrastructure Frameworks Guidelines) into concrete, executable build plans.

Build and maintain a prioritized roadmap of operational improvements, balancing quick wins with longer-term infrastructure investments.

AI & Automation Solutioning Identify and scope automation opportunities across the People Ops function — from routine data entry and document routing to complex, multi-step workflows — and build the business case for each.

Develop and document Business Requirements Documents (BRDs) that clearly…