Sr. Technical Enablement Lead, eero

Description At eero we make world class products for our customers to enjoy. Behind those world class products are the partners who bring eero into homes and businesses; ISP and MSP partners who deploy, support, and scale eero solutions for their subscribers. We're looking for a Sr. Technical Enablement Lead to join our team, who will own the technical enablement strategy for eero's ISP and MSP partner ecosystem.

The ideal candidate is obsessed with partner success, forward-thinking with creativity, and passionate about building scalable programs that drive measurable business outcomes. Key job responsibilities
- Define, develop, and maintain technical enablement playbooks for ISP and MSP partners, ensuring content is current, actionable, and aligned to partner maturity stages
- Design and deliver preboarding and onboarding programs that drive measurable business impact, including partner activation rates, time-to-first-deployment, and subscriber satisfaction
- Build and manage hypercare programs that provide elevated support during critical partner milestones, reducing churn and accelerating partner self-sufficiency
- Leverage AI tools and automation to drive scalable program strategy, including content personalization, learning path optimization, and predictive partner health insights
- Partner deeply with marketing, product, engineering, and customer experience teams to ensure enablement programs reflect the latest product capabilities, go-to-market strategies, and customer insights
- Develop success metrics and reporting frameworks to track program effectiveness, partner proficiency, and business outcomes across the partner lifecycle
- Identify and prioritize program gaps through data analysis, partner feedback, and cross-functional input, continuously iterating
- Create enablement content that supports multiple modalities, including virtual, in-person, and self-directed learning experiences tailored to partner needs
- Contribute to the strategic roadmap for partner enablement, ensuring scalability across regions and partner segments
- Represent partner feedback and program insights to internal stakeholders and advocate for product, process, and tooling improvements that enhance the partner experience
- Model all content with accessibility as a primary tenant and reinforce inclusive methods across all partner-facing materials
- Ability to travel both domestically and internationally (