Policy Enforcement Specialist, E-Commerce - USDS

About the Team: E-commerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only our users, but also sellers and creators. We value user satisfaction and work on policies, rules and systems to ensure quality. We are looking for an experienced individual contributor to own customer complaint investigations in the U.S. region and drive cross-functional collaboration.

We are seeking a detail-oriented Insights Analyst to drive analytics for our Governance team. In this role, you will go beyond content moderation to perform strategic audits and trend synthesis across Creator and Content, Product Listing and Intellectual Property (IPR) policy domains. You will be responsible for transforming raw operational data into high-fidelity reports that inform policy updates and strategic roadmaps.

The ideal candidate possesses a "detective mindset"—the ability to spot a single anomaly and trace it back to a systemic risk or opportunity.

• - Content Deep-dives:
  Execute complex, deep-dive reviews of creator, seller, and product content, applying a nuanced understanding of Governance policies to identify subtle risk patterns and gaps.
• - Trend Reporting:
  Draft recurring insights reports to connect raw data to business priorities, providing actionable summaries for the Strategic Program Managers.
• - Root-Cause Investigation:
  Conduct forensic-level analysis on sensitive escalations and customer complaints to identify the underlying policy gaps or operational friction points.
• - Process Feedback & SOP Iteration:
  Continuously refine audit methodologies and Standard Operating Procedures (SOPs), ensuring our review tools stay ahead of evolving bad-actor behaviors.
• - Cross-Functional Signaling:
  Proactively flag emerging risks and violative trends to the Strategic Program Managers, providing evidence to inform process improvements.
• - Domain Support & Special Projects:
  Execute deep-dive metric investigations to identify the drivers behind fluctuations in key performance indicators (KPIs)

Minimum Qualifications:

• - 1+ years of experience in E-commerce investigations, Trust & Safety, Risk Management, or specialized Data Analysis.
• - Exceptional analytical writing skills:
  The ability to communicate complex technical findings in a clear, concise executive summary.
• - Demonstrated experience using data to tell a story or advocate for a process change.

Preferred Qualifications:

• - Proficiency in Excel (pivots, VLOOKUPs) or basic SQL

Tik Tok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm.

We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative…