Project Manager, Operations Management, Business Administration

Please note that this is a contract role providing services to Microsoft through external staffing partners of Allegis Global Solutions. If you are selected for this role, you will be employed by AGS and will not be an employee of Microsoft.

We are seeking a highly organized and relationship-oriented Partner Operations Program Manager to support a global education-focused partner ecosystem. This role will be responsible for managing day-to-day partnership operations, coordinating cross-functional activities, supporting external partners, and driving operational excellence across partner onboarding, enablement, reporting, financial processes, and ongoing business management activities.

The successful candidate will serve as a key operational lead between external partners and internal business teams, ensuring partnership initiatives move forward efficiently and stakeholders have the visibility, information, and support needed to achieve success. This role requires strong program management capabilities, exceptional organizational skills, business operations experience, and the ability to drive multiple work streams simultaneously while identifying opportunities to improve processes and scale operations.

This is a fully remote role with flexibility to accommodate time zone differences.

• Manage operational relationships with external partners, ensuring activities, deliverables, and commitments remain on track.
• Coordinate partner onboarding activities, enablement programs, business reviews, operational planning, and ongoing partner engagement efforts.
• Serve as a central point of coordination between external partners and internal stakeholders across business, finance, legal, marketing, product, and operations teams.
• Prepare, coordinate, and support quarterly business reviews, partner meetings, status updates, and follow-up activities.
• Track partnership deliverables, milestones, approvals, risks, dependencies, blockers, and action items to ensure successful execution.
• Manage operational and business reporting activities, including monthly reporting, partner performance tracking, and status communications.
• Coordinate financial and commercial operations processes such as invoicing, royalty payments, order information management, discount requests, and related business workflows.
• Monitor partnership activities and proactively identify emerging issues, escalation needs, and opportunities for improvement.
• Maintain accurate documentation of decisions, actions, risks, operational procedures, and partner-related processes.
• Create and maintain scalable operational tools, templates, documentation, and resources that support partner onboarding and lifecycle management.
• Identify recurring operational challenges and recommend process improvements that enhance efficiency, consistency, and scalability.
• Develop reporting dashboards, status summaries, and operational insights that help stakeholders understand partnership performance and priorities.
• Support special projects and strategic partnership initiatives as business needs require.

• 2-4 years of experience in Program Management, Project Management, Business Operations, Partner Operations, Partner Management, or a related operational discipline.
• Experience managing multiple concurrent work streams, deliverables, stakeholders, dependencies, and timelines.
• Experience supporting external partners through onboarding, ongoing operations, business reviews, reporting, and cross-functional coordination.
• Experience managing operational and financial processes, including invoicing, payments, royalties, order tracking, reporting, reconciliation, or related commercial operations.
• Strong…