Manager, Discovery Solutions

Kroll is seeking a Manager-level Client Engagement Lead to join its Discovery & Analytics Solutions practice. This role will lead the effective coordination and operational delivery of West Coast and global engagements, with responsibility for matter intake, staffing, schedules, reporting, cross-functional alignment, risk identification, and follow-through.

Reporting directly to the Senior Director, Sensitive Data Review, this position will provide dedicated engagement leadership, practice operations, and executive support. The Manager will serve as a central point of coordination across the sensitive data review engagement portfolio, independently driving priorities and ensuring leadership maintains visibility into active matters, staffing, financial performance, client deliverables, operational risks, and outstanding decisions.

Coordinate new-matter intake, kickoff preparation, stakeholder lists, staffing requirements, and operational readiness.

Own and maintain a centralized engagement management tracker across assigned active and prospective matters, providing leadership with visibility into engagement status, scope, milestones, staffing, dependencies, deliverables, deadlines, financial milestones, operational risks, and required decisions. Proactively identify gaps, elevate issues, and drive follow-through to resolution.

Coordinate recurring client and internal meetings, maintain integrated schedules, prepare status reports, and drive timely follow-up across clients, law firms, delivery teams, and internal practices.

Prepare concise client-ready status materials and ensure open questions, decisions, and commitments are tracked to closure.

Support resource planning by consolidating staffing needs, availability, role requirements, and workload information.

Facilitate cross-functional alignment across Discovery, Cyber, Forensics, Investigations, Analytics, Finance, and other relevant teams.

Proactively identify operational gaps, competing priorities, resource constraints, and delayed dependencies across assigned engagements. Assess potential impacts, coordinate appropriate follow-up with stakeholders, and elevate material risks to practice leadership with recommended next steps.

Develop and maintain standardized intake processes, engagement management trackers, executive dashboards, and operational reporting templates. Prepare consolidated weekly portfolio reporting covering engagement status, staffing, utilization, financial performance, key milestones, outstanding actions, and operational risks to support practice leadership decision-making.

Support client-relationship and business-development activities by coordinating meetings and materials, tracking commitments, and ensuring timely follow-through.

Support engagement-level financial and commercial oversight by maintaining visibility into project budgets, revenue forecasts, invoicing milestones, vendor expenditures, resource utilization and potential margin risks. Coordinate with Finance, project managers, and practice leadership to ensure accurate and timely reporting.

Provide direct operational and administrative support to senior practice leadership, including calendar coordination, meeting preparation, executive briefings, correspondence follow-up, prioritization of action items, and tracking of leadership commitments. Anticipate upcoming needs and proactively coordinate activities to support effective decision-making and execution.

Bachelor’s degree in Business, Legal Studies, Communications, Information Technology, or a related field, or equivalent relevant professional experience.

Typically 5–7 years of progressive experience in professional services, legal operations, eDiscovery, project or engagement…