Payroll Operations and Communications Specialist

Job Description Finance, Planning, and Budgeting (FPB) has an outstanding opportunity for an Payroll Operations and Communications Specialist to join their Payroll team.

About this Opportunity Reporting to the Assistant Director for Payroll Customer Engagement and Analytics, the Payroll Operations and Communications Specialist is critical to supporting Payroll Operations through the management of knowledge resources, operational communications, business process documentation, and continuous improvement initiatives. This role will lead the development, maintenance, and governance of payroll documentation, online resources, and operational reference materials that support payroll services across the University.

The Payroll Operations and Communications Specialist partners with Payroll Operations, UW Information Technology, Human Resources, and campus stakeholders to identify resource needs, evaluate business processes, and support the implementation of operational improvements related to payroll systems, services, and communications. In addition, the Specialist will develop, organize, maintain, and continuously improve payroll documentation, website content, knowledge management tools, and resource materials to ensure information is accurate, accessible, and aligned with evolving business requirements and University standards.

The Payroll Operations and Communications Specialist evaluates operational needs and stakeholder feedback to identify opportunities for process improvement, increased efficiency, enhanced user support, and broader adoption of payroll-related services and technologies. Apart from these responsibilities, the Specialist will coordinate payroll communications, support website administration and accessibility efforts, evaluate and recommend technology solutions, assist with reporting and business analysis initiatives, support the development and delivery of payroll operational resources and informational materials and support special projects that advance Payroll Operations' strategic and operational objectives.

This position serves as a key operational resource for the Payroll Customer Engagement and Analytics team, contributing to the effectiveness, consistency, compliance, and accessibility of payroll services for the University community through stakeholder engagement, resource management, process improvement, and strategic communications.

Key Responsibilities:

Knowledge Management, Documentation, and Resource Administration (35%)Website Administration, Technology Coordination, and Resource Accessibility (25%)Stakeholder Communications and Outreach (20%)Business Process Improvement and Operational Support (20%)

Required Qualifications:

To be considered for this opportunity, your application must demonstrate that you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration

Minimum Qualifications:

Bachelor's degree and three (3) years of progressively responsible experience in program operations, business operations, communications, knowledge management, process improvement, project coordination, or a related field. Equivalent combination of education and experience from which comparable knowledge and skills have been acquired may substitute for degree.

Demonstrated experience developing, managing, and maintaining operational documentation, knowledge resources, communications, business process materials, or program support initiatives.

Knowledge of business process documentation, knowledge management practices, stakeholder engagement, communications strategies, and continuous process improvement methodologies.

Experience developing and maintaining web-based content, online resources, content management systems, or collaboration platforms, or digital knowledge management tools.

Demonstrated ability to analyze business processes, evaluate stakeholder needs, and recommend solutions that improve operational effectiveness and customer service.

Proven ability to build collaborative relationships and communicate effectively with diverse stakeholders, including leadership, operational partners, technical teams, and end users.

Excellent written and verbal communication skills with the ability to translate complex information into clear, accurate, and user-friendly resources.

Experience managing multiple priorities,…