Annuity & Group Operations Consultant - Manager

Position: Life, Annuity & Group Benefits Operations Consultant - Manager
Industry/Sector Insurance Specialism Operations Management  Level Manager Job  Description & Summary The Opportunity As a Life, Annuity & Group Benefits Operations Consultant - Manager you will lead client service work across operating model design, process improvement, data exchange and conversion, in-force book management, and insurance platform implementation within our Advisory practice. As a Manager you will guide teams, coach junior staff, manage work streams, and use sound judgment to address complex issues while balancing timelines, quality, and client needs.

In this role at PwC, you will help life, annuity, and group benefits organizations modernize core operations, data, and technology across the value chain, with opportunities to support finance, actuarial, reporting, analytics, and broker distribution initiatives.

Responsibilities
- Leading client service work streams across life, annuity, and group benefits operations initiatives
- Managing project plans, timelines, budgets, and deliverables for operating model and process improvement efforts
- Guiding teams through business process optimization, process redesign, and root cause analysis
- Developing solutions for policy administration, claims, servicing, and book of business management activities
- Applying data and analytics to support conversion planning, reporting, and operational decision making
- Reviewing cloud-based and AI-enabled platform implementations across insurance operations environments
- Coaching team members on customer service, service delivery models, and client issue resolution
- Building relationships with client leaders to assess operational challenges and identify improvement opportunities
- Coordinating work across finance, actuarial, investments, reporting, and data exchange activities
- Promoting use of digital tooling and process modeling to improve scalability and service performance

What You Must Have
- At least a Bachelor's degree
- At least 6 years of experience

What Sets You Apart
- Preference for at least one of the following fields of study:
Accounting, Actuarial Science, Analytics/Data Science, Biology/Biomedical Sciences, Business Administration/Management, Computer Science/Information Systems, Economics, Engineering, Finance, Financial Mathematics/Quantitative Finance, Health Administration/Public Health, Mathematics/Statistics, Operations/Supply Chain, Organizational Management/Behavior, Project/Technology Management, Psychology/Social Psychology, Risk Management/Insurance
- Leading client service operations across life, annuity, or group benefits
- Managing process redesign, service delivery, and operating model improvements
- Applying business process modeling, root cause analysis, and analytics
- Coaching teams while navigating ambiguity and shifting priorities
- Using digital tooling, AI fluency, and data-driven decision-making
- Working in insurance operations with policy, claims, or servicing knowledge

Travel Requirements Up to 60%
Job Posting End Date The salary range for this position is: $99,000 - $232,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.

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As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and…