Product Manager III

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Product Manager IIThe Product Team creates high-quality end-to-end experiences for travelers, partners, and Expedia Group. Our focus on customer-centric innovation enables us to develop products that build loyalty and repeat business. We partner closely with teams across Expedia Group to drive growth and achieve results for our customers and the company.

Orders & Reservations sits at the center of Expedia Group's commerce platform — the system of record for every booking and the servicing backbone from purchase through cancellation, change, or refund. The platform supports global B2C travelers, B2B partners, and internal finance and analytics consumers across every line of business and brand.

As a Product Manager III, you will help improve the Book-to-Serve journey by supporting products and initiatives that increase purchase, booking, and payment success while reducing Failed Customer Interactions. You will work closely with engineering, analytics, operations, and partner teams to deliver reliable, scalable experiences across the transaction  this role, you will:

Own and advance a defined product area within order management and reservations, translating customer, business, and technical needs into clear goals, priorities, and outcomes

Contribute to product vision, strategy, and roadmap development for capabilities that improve booking, payment, order orchestration, servicing, or transaction reliability

Partner with engineering and architecture teams to define APIs, workflows, integrations, retry logic, validation, and routing improvements for scalable distributed systems

Use data, customer insights, incident learnings, and root-cause analysis to identify friction points and prioritize improvements across the Shop-to-Book-to-Serve journey

Lead cross-functional initiatives from discovery through delivery, including writing PRDs, defining success metrics, managing dependencies, and communicating progress and trade-offs Collaborate with operations and support teams to reduce Failed Customer Interactions through defect reduction, monitoring, alerting, and process improvements

Support experimentation and measurement of purchase, booking, payment, cancellation, refund, and servicing outcomes

Explore opportunities to apply AI/ML, LLMs, and intelligent automation — such as anomaly detection, synthetic monitoring, and agent-assisted operations — to improve reliability and operational effectiveness

Build strong relationships across product, engineering, design, analytics, finance, risk, and partner teams, influencing outcomes without direct authority

Minimum Qualifications 4+ years of product management experience, including ownership of customer-facing, platform, marketplace, payments, booking, orders, reservations, or other transaction-oriented products

Working knowledge of commerce or booking journeys, including payment authorization, fraud, confirmation, cancellations, refunds, and post-booking servicing

Experience contributing to product vision, strategy, roadmaps, and…