Field Operations Consultant

Job Description

Join Granwest Insurance, a well-established leader in the insurance sector for over 130 years! Headquartered in the city of Seattle, with a footprint stretching across six Western states, we've been protecting families, farms, and businesses with unwavering commitment. As you embark on a fulfilling career with Granwest, discover why our average employee tenure surpasses a decade. Make your mark with an organization that values quality, service, and the lasting impact you can bring!

Position Overview:

The Field Operations Consultant partners with Field Operations leadership to advance strategies across Distribution, Underwriting, and Operations. Reporting to the Vice President of Field Operations, the role leads Granwest’s marketing function, represents the department on cross-functional initiatives, supports agency compensation and engagement programs, and provides backup for critical agency administration responsibilities.

Key Responsibilities:

• Field Operations Strategy and Execution: Partner with Field Operations leadership to develop and execute strategies across Distribution, Underwriting, and Operations. Translate business priorities into coordinated plans, measurable objectives, budgets, and clear ownership; represent Field Operations on cross-functional initiatives; and analyze operational information to provide practical recommendations that support business objectives and effective execution.
• Marketing and Brand Management: Develop and execute Granwest’s integrated marketing strategy, including brand stewardship, marketing campaigns, agency communications, collateral, engagement initiatives, branded merchandise, website, digital presence, and social media. Manage vendors, budgets, calendars, deliverables, performance measures, and reporting to ensure quality, accountability, and business value.
• Agency Compensation and Engagement: Partner with the Vice President of Field Operations to develop, implement, communicate, and evaluate agency compensation and engagement programs, including Profit Sharing, Discretionary Compensation, the Agent Incentive Trip, agency segmentation, and the Select Agent Program.
• Agency Administration Support: Provide backup support for critical agency administration functions, maintaining the knowledge, system access, and documentation needed for service continuity. Complete assigned agency appointments, changes, records, and related administrative activities accurately and timely.

Qualifications:

REQUIRED:

• Required knowledge of property and casualty insurance products, operations, and terminology, with demonstrated experience working within the independent agency distribution channel.
• Seven or more years of progressive experience in insurance, distribution, operations, communications, vendor management, or a related discipline.
• Bachelor’s degree in marketing, communications, business, insurance, or a related field, or an equivalent combination of education and relevant experience.
• Demonstrated project management expertise, including the ability to define scope, build work plans, manage budgets and concurrent priorities, coordinate stakeholders, mitigate risks, and deliver complex initiatives from concept through implementation.
• Strong writing, editing, presentation, and stakeholder-management skills, with the ability to translate complex information into clear, audience-focused communications and lead cross-functional initiatives.
• Strong analytical capability, including establishing performance measures, interpreting marketing and engagement data, and recommending action.
• Marketing experience is preferred, particularly in brand strategy, website and social media management, marketing campaigns, and external vendor relationships.
• Profic…