Senior Technical Writer - Global E-commerce

Senior Technical Writer - Global E-commerce Company Overview

Tik Tok is the leading destination for short‑form mobile video. At Tik Tok, our mission is to inspire creativity and bring joy. Tik Tok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

• Collaborate closely with core product, business and technical owners to plan and execute long‑term documentation development roadmap for e‑commerce business applications and open platforms.
• Define and drive general best practices and style guidelines for consistency, and establish and implement documentation quality standards to deliver best‑in‑class developer and end‑user documentation.
• Plan, write, and manage technical and process documentation and learning resources.
• Gather and analyze qualitative and quantitative feedback from developer and end‑user communities to continuously iterate on content quality and efficacy.
• Collaborate with product, design and technical owners to ensure consistency, cohesiveness and user‑friendliness of API and user interface designs.

• 5 years of experience in authoring technical documentation.
• Bachelor’s degree or higher in Technical Communication, English, Instructional Design, or a related field, or equivalent experience.
• Proven ability to thrive in a fast‑paced environment, managing multiple projects simultaneously while maintaining strong attention to detail.
• The portfolio demonstrates a range of technical writing deliverables, including but not limited to user guides, tutorials, release notes, software documentation, and style guides.

• Previous technical writing experience in e‑commerce or SaaS products.
• Strong understanding of the e‑commerce industry, or the ability to quickly build deep business knowledge in this domain.
• Highly self‑driven, capable of independently collaborating with product and business stakeholders to define documentation standards and roadmap.
• Experience working on global products, partnering with international teams across multiple time zones.
• Solid knowledge of professional technical writing practices, including DITA, information mapping, quality standards, content development processes, and end‑to‑end documentation workflows.

Inspiring creativity is at the core of Tik Tok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users.

When we create and grow together, the possibilities are limitless. Join us.

Tik Tok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At Tik Tok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

We are passionate about this and hope you are too.

Tik Tok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at

The base salary range for this position in the selected city is $104,712 - $192,534 annually. Compensation may vary outside of this range depending on a number of factors, including a…