Communications Designer; Professional Services

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Job Category:
Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Join us in building proposal services for Salesforce Professional Services Organization. We operate like an in-house creative agency, partnering with teams across Customer Success to produce compelling, high-quality customer proposals that inform, inspire, and engage. Our work spans graphics, product, marketing, proposal design assets, social media content, and beyond-each piece designed to elevate the Salesforce customer journey.

We're looking for a Communications Designer with strong visual taste and the ability to translate complex ideas into intuitive, accessible, and brand-aligned creative. You bring a deep understanding of user-centered design, with a strong point of view and the flexibility to iterate and adapt. You know how to manage multiple projects at once, collaborate across modalities like video and editorial, and bring a high bar for craft and consistency to everything you touch.

If you're a visual communicator who thrives in a fast-paced, collaborative environment and knows how to balance creativity with strategy, let's talk.

• Deliver dynamic, accessible, and user-centered design across a variety of formats: web graphics, slides, campaign assets, enablement visuals, and more.
• Own end-to-end design work, from initial intake and concepting to final handoff and QA.
• Apply strong content hierarchy and visual clarity to support storytelling across editorial, video, and product content.
• Collaborate with strategists, editors, video producers, and other stakeholders to bring creative concepts to life.
• Translate stakeholder needs, content goals, and user research into compelling visual artifacts.
• Ensure consistent application of the Salesforce brand across all touchpoints while contributing to the evolution of our style and templates.
• Proactively manage and prioritize multiple design projects and deadlines in a fast-moving, remote-first environment.
• Provide thoughtful feedback in design reviews, mentor other designers, and help shape team-wide standards and best practices.
• Stay current with design trends, accessibility standards, and creative tools including AI-driven design tools where appropriate.

• 3+ years of experience in graphic design, visual communication, or a related creative field.
• A strong portfolio that demonstrates dynamic, effective design rooted in content strategy and user experience.
• Expertise in Adobe Creative Cloud (Photoshop, Illustrator, InDesign), Figma, and Google Slides.
• Strong understanding of branding, with experience designing across multiple mediums (digital, print, slideware, social, motion).
• Excellent communication and collaboration skills, you're proactive in sharing work and open to feedback.
• Experience working on a collaborative creative team and partnering cross-functionally with editorial, video, UX, and beyond.
• Ability to manage multiple deadlines and operate with autonomy in a remote, asynchronous environment.
• Proven experience leading design projects with contractors, including providing clear direction, delivering actionable feedback, and managing alignment across internal and external stakeholders.
• Experience mentoring or guiding other designers.
• Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.).

• Motion design experience or proficiency with After Effects.
• Familiarity with Salesforce products and ecosystem.
• Working knowledge of responsive design and exporting assets for web.

This role is Office-Flexible, with the expectation that you can work from a Salesforce office three (3) days per week.

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's…