UX Designer III, Global Technology

“We’re not in the shipping business; we’re in the information business”
-Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 18,000 trained professionals
• 350+ locations worldwide across 60+ countries
• Globally unified systems

Why This Role Matters

The UX Designer III leads the design of complex workflows, features, and user experiences across digital products, platforms, and services. This role owns design efforts from discovery through delivery, balancing user needs, business objectives, accessibility requirements, and technical constraints to create intuitive, scalable, and accessible experiences.

Working with a high degree of independence, this role solves complex design challenges, drives product outcomes, and helps elevate team capabilities through feedback, mentorship, and knowledge sharing.

Team and Technology

This role serves on the central UX team and partners with one or more product teams based on current organizational needs. You will design across the product spectrum at Expeditors, from customer-facing products to applications used by thousands of employees across the global network. You will partner closely with Technical Product Management and Engineering, using workshops, user research, and Product Requirement Documents (PRDs) to design user workflows and experiences.

You will use modern design tools, including Figma and approved AI-enabled tools, and contribute reusable, scalable components to the design system.

What Success Looks Like

• Become a trusted partner to Technical Product Management and Engineering.
• Deliver intuitive, scalable, and accessible experiences from discovery through implementation.
• Improve efficiency, usability, accuracy, and error reduction through design.
• Contribute reusable, scalable components to the design system.
• Elevate team quality through design reviews, feedback, mentorship, and knowledge sharing.

Key Areas of Impact

User Research and Insights

• Plan and execute appropriately scoped user research, synthesizing qualitative and quantitative inputs into actionable insights and design direction.
• Identify critical learning objectives, validate assumptions, and translate research findings into recommendations that improve user experience and business outcomes.

Interaction Design and Information Architecture

• Own complex workflows and multi-step experiences spanning related features, including permissions, exceptions, validation, recovery scenarios, and other real-world cases.
• Create workflows, prototypes, and interaction specifications that minimize implementation ambiguity and reduce cognitive load through effective information architecture and workflow simplification.

Visual Design, UI Design, and Accessibility

• Design and deliver high-quality user experiences for complex enterprise workflows while maintaining visual consistency, usability, and accessibility within supported product areas.
• Integrate accessibility throughout the design process and partner with engineering teams to validate accessibility and design quality during implementation.

Product Thinking and Strategy

• Clarify ambiguous requirements and define design approaches that balance user needs, technical constraints, accessibility requirements, and business priorities.
• Connect design recommendations to measurable outcomes, including efficiency, usability, and error reduction, while identifying risks and improvement opportunities early.

Collaboration and Communication

• Collaborate with Technical Product Managers, engineers, stakeholders, and designers, facilitating workshops and design…