E-Commerce Order Fulfillment Specialist

For more than 90 years, Glazer’s Camera has served photographers and creators of all levels, offering expert service, technical knowledge, and a deep commitment to community. Our E-Commerce Department plays a key role in delivering that same level of care and precision to customers nationwide.

The E-Commerce Order Fulfillment Specialist ensures online orders are processed quickly, accurately, and with the same high level of customer service our in-store clients experience. This role involves frequent communication with customers via email, phone, and internal messaging to provide updates, resolve issues, and ensure a smooth purchasing experience from start to finish.

The ideal candidate is customer-focused, detail-oriented, and organized , with a strong sense of accountability and professionalism. Familiarity with Shopify , order management systems, and reporting tools is a plus.

• Review and verify incoming web orders for accuracy, payment, and potential discrepancies or fraud.
• Pick, pack, and prepare orders for shipment while maintaining accuracy and attention to detail.
• Provide excellent customer service , including timely and professional communication via email and phone about orders, returns, and product inquiries.
• Collaborate with internal teams (sales, warehouse, and customer service) to resolve order or product questions.
• Process and manage web order returns , including verifying product condition, issuing refunds or exchanges, and coordinating with customer service for resolution.
• Maintain organization and efficiency within the order fulfillment workflow.
• Update and monitor order fulfillment status within Shopify and related systems.
• Assist with Shopify reporting and other e-commerce tasks such as updating product information, tagging orders, or reconciling fulfillment data.
• Identify and support workflow improvements to increase efficiency, accuracy, and customer satisfaction.
• Assist customers with extended warranty registration and claims processing .

• 1–2 years of experience in e-commerce fulfillment, retail operations, or customer service .
• Strong customer service and written communication skills , especially in email correspondence.
• Excellent attention to detail and organizational abilities.
• Experience with Shopify , or similar platforms preferred.
• Familiarity with warranty or returns processes is a plus.
• Ability to work independently and collaboratively in a fast-paced environment.
• Interest in photography or creative industries is a plus.

• Full-time, on-site role in Seattle, WA
• The anticipated hourly range for this position is $24–$27 an hour, depending on experience and skill level.
• Vacation pay, paid holidays, and pre-tax commuter benefits via ORCA card program
• Coverage under State/City Sick Leave
• Profit Sharing
• Health and wellness benefits including medical, dental, and vision insurance coverage (available to eligible full time employees).