Manager, Customer Success

Who Are We Looking to Add to Our Team?

Supio is growing fast — and we’re on a mission to transform how our customers work using AI. We’re looking for an experienced Manager of Customer Success to lead a high‑performing team of 4–6 CSMs. You’ll drive adoption, retention, and renewals while ensuring every Supio customer becomes a raving fan. Join Supio and help us redefine customer success in the AI era.

• Lead & Develop a Team:
  Coach, mentor, and grow a talented group of CSMs. You’ll invest in their professional development and foster a culture of continuous learning and achievement.
• Drive Customer Value:
  Understand what matters most to our customers and ensure Supio delivers measurable impact.
• Own Renewals & Retention:
  Hit renewal targets, reduce churn, and identify expansion opportunities across your customer base.
• Build Relationships:
  Partner with key accounts to align Supio’s solutions with their business goals.
• Optimize Processes:
  Refine success playbooks for onboarding, QBRs, risk management, and upsell motions.
• Collaborate Cross‑Functionally:
  Work closely with Sales, Product, and Support to deliver a seamless customer experience.
• Leverage Data:
  Use KPIs to guide your team’s performance and improve customer outcomes.
• Handle Escalations:
  Lead customer issue resolution with urgency and empathy.

• 5+ years in Customer Success or Account Management (SaaS preferred), including 2+ years managing teams
• Proven record of driving renewals and retention
• Passion for coaching and developing talent
• Experience with legal tech or legal clients (a plus)
• Data‑driven and customer‑obsessed mindset
• Strong collaboration and communication skills
• Familiarity with CS tools (Gainsight, Churn Zero, Vitally, etc.) and CRMs (Hub Spot, Salesforce)

The base salary range for this position is $160,000–$175,000 annually plus bonus and equity. Compensation includes base salary and a variable component, as well as equity. Compensation may vary outside of this range depending on a number of factors, including a candidate.