Hospital Communications Representative​/Telecom Dispatcher​/PBX, UW Medicine Operator Services

Hospital Communications Representative/Telecom Dispatcher/PBX, UW Medicine Operator Services

Join to apply for the Hospital Communications Representative/Telecom Dispatcher/PBX, UW Medicine Operator Services role at University of Washington

Hourly pay range: $21.20 – $26.11. Shift: Night. Temporary position. FTE: 0.00%. Union: SEIU Local 925 Nonsupervisory.

• Per-Diem
• Variable Shift
• Night Shift

• Friendly voice connecting callers to destinations at UWMC and HMC
• Prompt courteous service with excellent communication skills
• Team dedicated to supporting UW Medicine where Patients Are First

UW Medicine Telecom Team provides 24/7 coverage answering UWMC and HMC switchboards. Values excellent customer service, timely response, accurate dispatch and paging, courteous processing of calls. Routes calls for patients, families, staff.

• Answer all incoming calls to main telephone numbers for the medical centers
• Transfer external and internal calls
• Provide visitor information and general customer service reception
• Receive and dispatch all emergency communication calls (trauma codes, code blue, other medical emergencies)
• Provide paging services for patients, staff, and medical providers
• Monitor and respond to alarms

• High School Diploma or GED plus 1 year experience as a Telephone Communications Operator or equivalent; 6 months additional experience may substitute
• Excellent customer service skills
• Ability to work in a team setting
• Computer skills, including competent keyboard abilities

Hourly pay range: $21.20 – $26.11. Benefits available; see benefits details.

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration.