Lead Customer Service Representative

Base pay range

$45,000.00/yr - $70,000.00/yr

Direct message the job poster from Cool Cat Fence

Are you the kind of person who thrives on conversations, solves problems before they fully exist, and can keep a team aligned without breaking a sweat? Cool Cat Fence is looking for a Customer Service Rockstar who can own our phone lines and lead our offshore CSR team like a championship coach.

This isn’t your typical CSR job—this is a frontline leadership role in a fast-growing, high-energy environment where every call is an opportunity to win a customer for life.

If you love people, love structure, and love raising the bar… we need to talk.

• Answer inbound calls with confidence, clarity, and Cool Cat energy
• Book appointments, solve problems, and give homeowners peace of mind
• Turn stress into smiles and confusion into clarity
• Keep your finger on the pulse of customer mood and market vibes
• Keep your team accountable to call volume, speed, quality, and follow-through
• Host weekly check-ins, set the tone, and keep morale high
• Review performance reports, spot trends, and raise standards
• Build systems that make the whole team run smoother than a freshly-stained cedar panel

• Ensure every customer has a consistent, premium Cool Cat experience
• Keep escalations organized and handled quickly
• Work closely with Sales, Operations, and Marketing to keep workflows tight
• Help write and refine SOPs that keep the team airtight

• Loves talking to people
• Organized—you’re allergic to chaos
• Leadership instincts: you’re firm, fair, and fearless
• Problem solver with a “let’s fix it now” mentality
• Not afraid to hold people accountable
• Thrives in a fast-paced, growing company
• You can coach people across different time zones without losing your vibe
• You’re fun, professional, and naturally charismatic

• You get to shape the entire customer experience at Cool Cat Fence
• Full leadership over a team from day one
• You’ll build, grow, and improve systems that scale with us
• A ton of ownership and autonomy
• A people-centered role with real impact
• You’ll be part of a team that’s building something special, unique, and industry-changing

Ready to Lead the Charge? If you want a role that blends customer service, leadership, and culture-building—and you want to be part of a fast-growing company with a fun, unbeatable energy—this is the spot for you.

Come run the frontline. Build the team. Shape the experience.

Be the next Cool Cat leader. 🐾

Associate

Full-time

Customer Service and Management

Construction

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