Lane Attendant

Job Overview

Job Title: Premium Lane Service Agent

Employer: STAC (Seattle-Tacoma Airline Consortium)

Company: VIP Hospitality, LLC

Location: Seattle-Tacoma International Airport

Pay: Starting at $20.17 per hour

Job Type: Full-time

Shift: 3:45 AM – 12:00 AM, 11:30 AM – 6:15 PM, 6:00 PM – 12:00 AM

About the role: As a Premium Lane Service Agent, you’ll welcome and assist guests using the airport’s premium services. You’ll help manage lines, provide directions, answer questions, and ensure a smooth experience at the TSA checkpoints. This role involves standing and walking for long periods and being one of the first people travelers interact with at the airport.

• Greet guests and check boarding passes
• Manage lines and guide travelers through the premium security lanes
• Provide directions and answer traveler questions
• Monitor area conditions and report any safety, security, or maintenance concerns
• Assist with kiosks, wheelchairs, and luggage carts
• Use communication devices (radios, phones, tablets)
• Ensure safety procedures are followed and support emergency responses

• Minimum: Customer service skills; reliable, self-motivated, and able to work independently; flexible with schedule, including early mornings, nights, weekends, and holidays; able to stand and walk for most of the shift; able to wear a uniform and follow grooming standards; good verbal communication and basic use of phones/tablets

• Friendly and calm under pressure
• Experience in hospitality, events, or airport work

• Must be able to obtain airport security credentials (Port of Seattle and TSA clearance)
• No travel required
• Equal Opportunity Employer

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