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HelpDesk/Support Technical Support

CX Transformation Leader for Service Excellence

Job in Seattle, King County, Washington, 98127, USA
Listing for: Accenture
Full Time position
Listed on 2026-01-03
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A leading consulting firm seeks an expert in customer support transformation to help clients optimize their customer service solutions. The role requires a minimum of 4 years of management consulting experience in customer service. Responsibilities include evaluating services, leading teams, and advising on customer metrics. Ideal candidates will have experience with cloud solutions and customer service platforms like Salesforce and Dynamics, along with AI familiarity.

Strong communication and leadership skills are essential.
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