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Hotel Guest Service Representative
Job in
Seattle, King County, Washington, 98127, USA
Listed on 2026-01-12
Listing for:
BMI Hospitality Management
Full Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep -
Hospitality / Hotel / Catering
Customer Service Rep
Job Description & How to Apply Below
Do you want to work for a great company with competitive benefits and pay? The Staybridge Suites Seattle-Fremont is looking to hire a Guest Service Representative. If you think you'd be a great addition to our team, please apply!
Benefits:- Medical, dental, and vision offered after qualification period
- Competitive performance bonuses - potential for up to $600 monthly
- 401k with match offered after qualification period
- Employee discounts at IHG Hotels worldwide
- Commuter benefits offered
- Seattle Paid Safe Sick Leave
- Vacation time accrued based on hours worked
- Overtime pay for holidays worked, 10 holidays per year
- Free parking
- Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
- Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
- Controls and records financial transactions a front desk
- Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
- Maintains a friendly, cheerful, and courteous demeanor at all times
- Performs other duties as assigned, requested, or deemed necessary by management
- Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
- Aids other associates and departments to contribute to the best overall performance of the department and the hotel
- Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management
- Opening is for Night Audit (10:00pm-6:00am) and PM (2:00-10:00pm) shifts
Skills:
- Strong Computer skills, including Microsoft Office
- Ability to type 40+wpm
- Able to learn new web applications
- Previous customer service experience preferred
- Strong work ethic
- Able to stand for extended periods of time
- Able to lift up-to 20 lbs.
- Must be able to work weekends and holidays
- Must have be flexible and have open availability, there are no set days off
- Open to overtime when needed
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