Express Service Advisor

Description

Seattle, WA | Volvo | European luxury brand | Express service advisor | Express lane | Guest-facing experience welcome | Hospitality experience welcome | Pacific Northwest | Seattle metro | Veterans encouraged to apply | $20 - $25/hr

• You're a clear, composed communicator who keeps guests informed and at ease in a fast-moving service environment -- Volvo owners are values-driven and attentive, and the advisor who earns their trust in the express lane does so through honesty, accuracy, and genuine follow-through
• You come from hospitality, guest-facing service, or a comparable background and you're ready to bring that standard to a values-aligned Seattle Volvo store where the express lane is the first touchpoint in what should be a long-term ownership relationship

Swickard Auto Group is a hospitality company that happens to sell and service cars. We believe the best guest experiences start with the best employee experiences. That's why we've grown to 40+ rooftops across the West Coast, Alaska, and Hawaii while maintaining a culture built on one simple idea:
do right by people, every time.

• Write up express service guests quickly and accurately -- capturing vehicle concerns, mileage, and service history and setting clear expectations for wait time and service scope
• Communicate multi-point inspection results to guests clearly and honestly -- presenting additional service recommendations with transparency and without pressure
• Manage a fast-moving write-up queue and keep guests proactively informed on status throughout their visit
• Coordinate with express technicians to keep lane throughput moving efficiently and on schedule
• Handle guest questions, concerns, and minor escalations with composure and a solution-first approach
• Maintain accurate records in the DMS throughout every transaction

• Guest-facing service, hospitality, or retail experience preferred -- prior service advisor or Volvo brand experience a strong plus
• Clear, calm communicator who stays organized and composed when the lane is busy
• Genuine care for the guest experience -- Volvo owners are brand-loyal and values-driven and they remember advisors who treated them with real respect
• Comfortable with DMS platforms or quick to learn them
• Valid driver's license with a clean driving record

• $20 - $25/hr
• Medical, dental, and vision insurance
• Life insurance and supplemental coverage options
• Paid time off and paid holidays
• Paid Volvo product and brand training
• Clear career path -- strong express advisors grow into full service advisor roles at Swickard
• Employee vehicle purchase and service discounts

• Seattle's Volvo ownership community is authenticity-driven and loyalty-oriented -- guests here respond to advisors who are straightforward and follow through, and they return to the people who treat them that way in every interaction including express
• A well-run Pacific Northwest Volvo store with a growing electrified lineup -- the advisor who develops real Volvo platform knowledge here builds expertise that compounds in value as the brand's EV and PHEV portfolio expands
• Swickard is one of the fastest-growing dealer groups in the country -- ranked Top 5 in North America for reputation in the automotive industry
• Our HEART values -- Honor, Engage, Anticipate, Respond, Thank -- apply to every guest interaction, express lane included