Senior Customer Service Representative - Onsite

Senior Customer Service Representative - Onsite Your potential has a place here with TTEC’s award-winning employment experience. As a  Senior Customer Service Representative   working onsite  at the location of the TTEC client, a well-known online retailer, in  Seattle, Washington , you’ll be a part of bringing humanity to business. #experienceTTEC
Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the USA says it all!
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? You’ll have ownership over resolving escalated or complex calls from customers.  Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
Support client employees regarding health and safety issues across multiple communications channels including phone, email, chat and Slack)
Create details case documentation on incidents and reports utilizing professional language and impeccable English written grammar
Utilize strong judgment and critical thinking skills to manage complex scenarios while maintaining strict confidentiality
Maintain professional composure while showing appropriate empathy
Support employee with a variety of issues including workplace accidents and injuries, facility access issues, property loss or theft report, and medical events
What You Bring to the Role
Ability to work onsite, at the client facility in Seattle, WA
2 or more years of customer service experience plus some post-secondary education
Comfortable with decision making by assessing the situation, researching potential solutions and making recommendations
A solution-oriented mindset to ensure positive employee experiences
You lead by example and work with your team to contribute to the overall success of your client program
Ability to navigate multiple computer systems while managing interactions
Strong verbal and written English communication skills with impeccable spelling and grammar and ability to objectively document complex scenarios
What You Can Expect
Supportive of your career and professional development
inclusive culture and community minded organization where giving back is encouraged
A global team of curious lifelong learners guided by our company values
Base wage starting at $24.50 per hour
And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives
Visit  for more information.
A Bit More About Your Role
We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers.

Our TTEC community is here for you as one dynamic, global family.
You'll report to a TTEC Team Lead onsite. We are regularly hiring for this role. You'll contribute to the success of the customer experience and the overall success of the team.
About TTEC
TTEC is a global consulting, technology, and managed services company that helps brands deliver smarter, more human customer experiences through data, AI, and technology. Our work connects people and brands every day—and it starts with the talent behind the experience.
TTEC is proud to be an equal opportunity employer where all qualified applicants will…