Area Customer Service Coordinator

Area Customer Service Coordinator

Candidates who receive an offer will be required to successfully complete a background check and drug test as a condition of employment.

Job Title:

Area Customer Service Coordinator

Location:

Seattle, WA (Onsite)

Duration: 12+ Months (Temp to Perm)

Schedule:

Monday through Friday, hours vary between business hours. 8 hour shifts between hours of 6 am - 6 pm

Driving:
No driving is required as part of the position. If converted to a permanent role, the associate would need reliable transportation to travel to and from assigned customer locations, as work assignments and coverage needs may change throughout the day.

• Support daily operations and contracted services across multiple customer accounts within the assigned geographical area.
• Provide reception and front desk coverage, mail and package processing, print and copy support, administrative assistance, data entry, and document handling.
• Assist management with process improvements, procedural testing, validation, and compliance with operational best practices.
• Support the implementation of new customer accounts and service expansions.
• Assist with onboarding new team members and cross-training colleagues.
• Develop, maintain, and routinely inspect site procedure guides for accuracy and compliance.
• Maintain knowledge of contracted services and account service delivery requirements.
• Conduct daily visual inspections of site services and ensure compliance with customer and workplace safety requirements.
• Collect customer feedback and provide recommendations to improve the customer experience.
• Cover onsite personnel and site management during absences, vacations, training, and other operational needs.
• Perform and support services across multiple customer locations, traveling between accounts as required.
• Maintain a customer-focused environment and promote customer satisfaction through end-user engagement.
• Respond promptly to customer and end-user communications, resolve issues, and escalate concerns to the Enterprise Services Manager/Area Operations Manager through resolution.
• Collect operational data and assist with monthly operations reviews using the required tools and methods.
• Maintain accurate monthly expense reports and follow proper coding and submission procedures.
• Perform other duties as assigned.

• High school diploma and at least 12 months of related work experience; post-high-school education is encouraged and preferred.
• Strong customer service, client-facing, oral communication, and interpersonal skills.
• Working knowledge of account services and the ability to coordinate job scheduling.
• Intermediate proficiency with Microsoft applications, computers, file folder management, and navigating network production folders.
• Ability to understand written and verbal instructions, communicate requirements to site resources, resolve customer issues, troubleshoot problems, and coordinate resolutions.
• Ability to work independently and in a team while maintaining positive, productive relationships with coworkers.
• Strong organizational skills, adaptability, flexibility, motivation, commitment to tasks, and a sense of urgency.
• Basic mathematical skills and sound judgment when making decisions and solving problems.
• Ability to perform repetitive tasks according to established procedures, sequences, and quality standards.
• Ability to work at different locations in one day and cover accounts approximately 40–50 miles apart.
• Reliable transportation may be required to travel between assigned customer locations; a valid, violation-free driver's license and minimum auto insurance coverage may be required under company policy.
• Ability to maintain accurate monthly expense reports and submit expenses promptly using the correct…