Community Experience Specialist

Community Experience Specialist

The magic moment in our Communities program is when a whole class of kids can suddenly call each other — no screens, just "hey, want to come over?" Getting there takes a parent or school willing to rally everyone, and every order, fundraiser, and directory has to land the way we promised it would. We're looking for a Community Experience Specialist to make sure it does.

You'll be the first point of contact for the schools, PTAs, and parent groups who reach out to us, and the person who keeps their group orders, fundraisers, donations, and community directories moving from first hello to first call.

This is a full-time, in-person role on our Communities team, reporting to the Head of Communities and working day to day with our Community Experience Manager, plus Growth, Finance, Ops, and Brand. It's a great fit for someone early in their career who's ambitious and a self-starter: you'll learn our playbook, run it with care across hundreds of communities, and have real room to try new ideas and shape how it grows.

You're the reason a PTA president's first email gets a fast, warm answer. You're the one who makes a community order feel personal. This role focuses on the day-to-day community experience; events and our Connector program sit with our Community Experience Manager.

• Inbound inquiries — be the first, friendly response for schools, PTAs, and parent groups who reach out through our communities inbox and Zendesk; answer their questions, explain how Tin Can communities work, and help them get started
• Community group orders — guide each community through its group order, from first conversation to first call, and keep it on track until phones are in families' hands
• Fundraising & donation requests — review and approve fundraising and donation requests against our guidelines, following up on the details so each community gets a quick answer
• Community directories — set up and maintain each community's directory so kids can call their approved friends and classmates from day one
• Systems & tracking — keep every community's status current across our CRM, order, and directory tools, report weekly on inquiries, orders, approval turnaround, and response times, and suggest ways to make the process smoother
• Feedback loops — notice the questions and requests that keep coming up, and bring them back to the team so we can fix them at the source, and pass along great community stories to Brand
• White-glove experience — ensure every touchpoint reflects the warmth, simplicity, and joy that Tin Can stands for

• Ambitious and a self-starter; you take ownership of your work and look for ways to do more
• Someone who runs a process well and isn't afraid to rethink it; you notice where things get stuck, try new ideas, and share what you learn
• A natural relationship-builder who genuinely loves people and earns trust quickly
• Excited to work in person; at the office, on community visits, and at the occasional event
• Highly organized and detail-oriented; you can juggle lots of requests at once, and nothing falls through the cracks
• Quick to learn new tools like CRMs, Shopify, and spreadsheets; you keep the data clean because you know someone's order depends on it
• Strong communication skills, both written and verbal; you know how to make people feel welcome and heard
• A bias toward action, a scrappy get-it-done mentality, and a habit of asking how we get Tin Can to more families
• Empathy for the families we serve and a genuine belief in Tin Can's mission
• A genuine interest in schools, parents, and family-focused communities
• Bonus: you've been involved with schools, PTAs, or parent groups, whether through work, volunteering, or your own school

• We're…